Last Updated on September 15, 2026 by Justin Bryant
Peerspace is hiring a full-time remote Customer Experience Associate in the United States at $25 per hour. This is one of the more accessible remote openings I found today because the company asks for just one to two years of experience in customer service, hospitality, support, or something similar—not a specialized degree, license, or technical background.
The job is still real customer service work, though. You would handle conversations through chat, email, phone, and SMS, including booking disputes and time-sensitive problems. There is also a rotating weekend assignment about once per month. The opening was active when checked on September 15, 2026.
What Is Peerspace?
Peerspace is an online marketplace where people can rent spaces for meetings, photo shoots, productions, parties, and other events. The platform connects guests with hosts who list studios, homes, meeting rooms, outdoor spaces, and other venues.
Peerspace says more than three million people have used its spaces since the company launched in 2014. For this customer experience role, that two-sided marketplace matters: you may need to understand both the guest's and the host's account of the same booking problem and help reach a practical resolution.
Pay and Benefits
The official job listing states an hourly rate of $25. Because this is an hourly role, an exact annual total would depend on paid hours and any overtime policy; the listing does not provide an annual estimate or explain overtime.
Peerspace also lists:
- 100% employee coverage for medical, dental, and vision insurance
- Equity compensation
- A company laptop and high-resolution display
- A stipend to set up a home office
- A monthly cell phone and internet credit
- A discount on Peerspace bookings
- Company offsites and team events
- Companywide wellness days
The listing does not state the value of the equity or stipends, paid time off details, retirement benefits, or when each benefit begins.
Job Highlight: Customer Experience Associate
This is not a basic scripted-answer position. Peerspace says routine questions are often handled before they reach a person, so the associate receives cases that need judgment, empathy, and problem-solving.
That could mean resolving a disagreement between a host and guest, helping when a booked space suddenly becomes unavailable, processing a cancellation, or deciding when a case should be escalated. You would use the company's knowledge base and AI assistance to draft or review responses, but you are still responsible for checking accuracy and tone before anything is sent.
The role may suit someone who has worked in hospitality, retail customer service, a call center, property or booking support, or another job where they handled upset customers and followed a problem through to resolution. Strong writing is important because several channels are text-based. Phone work is also explicit, so this should not be treated as a no-phone or chat-only job.
Key Responsibilities
- Work a queue of guest and host conversations across chat, email, phone, and SMS
- Resolve booking problems and mediate disagreements between marketplace users
- Process cancellations and booking adjustments accurately
- Use AI-assisted tools and the company knowledge base while checking responses for accuracy and tone
- Maintain complete case notes and meet response-time and quality targets
- Identify recurring policy or product problems and report them to specialists or leadership
- Participate in team standups and communicate with coworkers through tools such as Slack
Qualifications
Peerspace says the typical applicant has:
- One to two years of experience in customer service, hospitality, support, or an adjacent area
- Strong writing skills and attention to grammar, detail, and tone
- Empathy and the ability to keep the customer's interest in mind, even when the answer is no
- Ownership of a case from the initial question through resolution
- Comfort learning technology, using AI tools carefully, and adapting to policy changes
- Enough judgment to know when to resolve a problem independently and when to escalate it
Third-party marketplace experience and familiarity with Intercom are listed as bonus qualifications, not basic requirements. The posting does not list a college degree among its qualifications.
Resume Keywords
If they accurately describe your background, relevant phrases may include:
- Customer experience
- Customer service
- Hospitality
- Case management
- Conflict resolution
- Booking support
- Chat, email, phone, and SMS support
- Written communication
- Case documentation
- Escalation
- Quality metrics
- AI-assisted workflows
- Knowledge base
- Intercom
- Marketplace support
Use only the terms you can support with truthful examples. A retail or hospitality applicant, for example, might describe how they resolved a difficult customer issue, documented what happened, followed a policy, and knew when to involve a manager.
Location and Schedule
The official listing labels the job remote in the United States and full-time. It does not list state exclusions, but applicants should confirm their state remains eligible during the application process.
The usual schedule is Monday through Friday for eight hours per day, with some flexibility based on time zone. About once per month, the associate works either Saturday or Sunday as part of a four-week rotation and receives a weekday off to keep the schedule balanced.
Peerspace does not list a fixed daily shift, training schedule, travel requirement, closing date, or overtime expectations. The laptop, display, home-office stipend, and monthly phone/internet credit make the setup more supportive than many remote customer service listings.
Closing Notes
This is a solid lead for someone with one to two years of transferable service experience who writes well and can stay calm when a booking goes wrong. The strongest advantages are the $25 hourly rate, broad U.S.-remote label, employer-covered health insurance, and company equipment.
The biggest catches are the omnichannel workload, occasional weekend rotation, and the fact that escalated booking problems may be more demanding than routine customer questions. The exact Lever job ID is 35f24867-5c0d-483f-8d1e-1c6c79a6930b. The opening was last checked on September 15, 2026.
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