Last Updated on August 11, 2026 by Justin Bryant

Optum Is Hiring a Remote Customer Service Representative – Up to $29 an Hour

Optum, part of UnitedHealth Group, is hiring a full-time Customer Service Representative who can work remotely from anywhere in the United States.

The position pays $16 to $29 per hour. Required qualifications include a high school diploma or GED and at least six months of related customer-service experience using phones and computers.

This is a phone-heavy pharmacy-support job rather than a quiet administrative position. Employees handle incoming and outgoing calls with patients and healthcare providers, and the schedule can include most holidays, occasional overtime, and possible mandatory overtime during the January-through-March peak season.

The job was posted August 11, 2026, and was active on UnitedHealth Group’s official careers site when checked that day.

What Are Optum and UnitedHealth Group?

Optum is a healthcare-services and technology company within UnitedHealth Group. It works across areas such as pharmacy services, healthcare delivery, data, benefits, and care support.

This Customer Service Representative supports pharmacy-related services. The employee helps patients and healthcare providers with prescription orders, deliveries, payment questions, and related issues.

Because fake remote-job offers sometimes use the names of well-known healthcare companies, applicants should use the official UnitedHealth Group careers page and should never pay a fee to apply or receive equipment.

Pay and Benefits

The listed pay range is:

  • $16 to $29 per hour.
  • Full-time employment.
  • Actual pay depends on factors such as location, education, experience, certifications, and local labor markets.

UnitedHealth Group says eligible employees may receive:

  • A comprehensive benefits package.
  • Health plans and other coverage.
  • Incentive and recognition programs.
  • An employee stock-purchase program.
  • A 401(k) contribution.
  • Emotional-health, wellness, and financial-support resources.
  • Career-development opportunities.

Benefits are subject to eligibility requirements. The listing does not provide a specific 401(k) match, insurance premium, paid-time-off allowance, or incentive amount.

Job Highlight: Customer Service Representative

The Customer Service Representative helps patients and healthcare providers resolve pharmacy-order problems by phone.

Incoming calls can involve prescription status, order delivery, reorders, or other questions. The employee may also make outgoing calls concerning prescriptions and payment issues when business needs require it.

Representatives work in a paperless environment and research problems across multiple computer systems while continuing to speak with the caller. That makes computer navigation, accurate documentation, active listening, and calm communication especially important.

The role is national remote and does not require travel. However, it follows a structured call-center schedule with performance expectations, busy seasons, and limited scheduling flexibility.

Key Responsibilities

  • Answer incoming calls from patients and healthcare providers.
  • Help callers check prescription-order status and delivery information.
  • Ask appropriate questions and listen carefully to understand each issue.
  • Document required information accurately in company systems.
  • Research pharmacy and prescription issues across multiple databases.
  • Explain solutions and next steps clearly to patients and providers.
  • Assist with prescription orders and reorders.
  • Make outgoing calls regarding prescriptions and payment issues when needed.
  • Work in a paperless environment using authorized online tools.
  • Protect patient, provider, and company information while working from home.

Qualifications

Optum and UnitedHealth Group list these required qualifications:

  • A high school diploma or GED.
  • At least 18 years of age.
  • At least six months of experience in a related customer-service environment where phones and computers were primary work tools.
  • Familiarity with Windows computer applications and the ability to learn new systems.
  • Experience with Microsoft Word, Excel, and Outlook.
  • The ability to listen, gather information, build rapport, and communicate compassionately.
  • The ability to upload an updated resume to the applicant profile.
  • Flexibility to work an assigned full-time schedule within the stated operating hours.
  • Availability during the January-through-February paid-time-off blackout and for possible mandatory overtime from January through March.

The listing includes a high school diploma or GED among its required qualifications and does not list a college degree there. It does require related phone-based customer-service experience, so it should not be promoted as a no-experience job.

Applicants with experience in call centers, pharmacy support, healthcare customer service, insurance support, order processing, benefits support, or other phone-and-computer service work may have relevant transferable skills.

Resume Keywords

These terms may be useful if they accurately reflect your experience:

  • Customer service
  • Call center
  • Inbound calls
  • Outbound calls
  • Patient support
  • Provider support
  • Pharmacy support
  • Prescription orders
  • Prescription status
  • Order delivery
  • Payment issues
  • Order processing
  • Active listening
  • Customer documentation
  • Issue resolution
  • Computer navigation
  • Multiple databases
  • Windows applications
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Paperless environment
  • Information privacy
  • Remote work
  • High-volume calls
  • Benefits research
  • Compassionate communication
  • Problem solving
  • Rapport building

Only use keywords that your resume and work history can support.

Location and Schedule

UnitedHealth Group describes this as a national-remote position that can be performed from anywhere within the United States, subject to its telecommuter policy.

The job is full-time. Employees must be available for an assigned 40-hour schedule within these weekday operating windows:

  • 5:00 AM to 5:00 PM Pacific Time.
  • 6:00 AM to 6:00 PM Mountain Time.
  • 7:00 AM to 7:00 PM Central Time.
  • 8:00 AM to 8:00 PM Eastern Time.

The business is open most holidays. Occasional overtime may be required, and overtime during the January-through-March peak season may be mandatory. The listing also identifies January and February as a blackout period for paid time off.

Training lasts six weeks:

  • Three and a half weeks of virtual classroom training.
  • One and a half weeks of peer shadowing and training.
  • One week of nesting, or supported transition into the regular work.

The training and nesting schedule is Monday through Friday, 8:30 AM to 5:00 PM Central Time. That equals 6:30 AM to 3:00 PM Pacific, 7:30 AM to 4:00 PM Mountain, or 9:30 AM to 6:00 PM Eastern.

Work-From-Home Requirements

Remote employees need:

  • A dedicated work area separated from other living spaces.
  • A workspace that protects private and company-sensitive information.
  • A wired cable, DSL, or fiber internet connection.
  • At least 25 Mbps download speed.
  • Between 10 and 15 Mbps upload speed.

The listing says satellite internet, mobile hotspots, and line-of-sight antenna services cannot be used for this job.

Closing Notes

This opening may fit someone with at least six months of phone-based customer-service experience who is comfortable helping patients and providers, researching detailed questions, and navigating several computer systems during a call.

Its strongest advantages are national U.S. remote eligibility, a high school-level education requirement, six weeks of structured virtual training, no travel, and a pay range reaching $29 per hour.

The biggest catches are equally important. This is a phone-intensive call-center role with incoming and outgoing calls. Applicants also need broad schedule availability, a compatible wired internet connection, holiday availability, and the ability to work through a January-and-February PTO blackout with possible mandatory overtime from January through March.

The job was posted and last verified open on August 11, 2026. The requisition number is 1062617. UnitedHealth Group says it will remain posted for at least two business days or until it collects enough applicants, and the company may remove it early because of application volume.

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