1. Quality Assurance Operations Manager at Community Phone
Community Phone is a landline phone service for homes and businesses that doesn't require internet.
About You
You know sales and you know systems. You cannot stand for anything less than high-quality customer interactions. You know how to measure, and create systems that help you continually take yourself out of the process, and put those evolving pieces into the system. You are a builder at your core, and love a complex challenge with lots of moving pieces.
What You’ll Do (Before You Build Your Team)
Monitor inbound & outbound calls & chats, and evaluate agents' performance on quality of service; create reports using the (evolving) quality score for every rep, as well as highlighting potential areas for improvement
Monitor calls and chats, and own the associated CRM & Billing System hygiene, and overall data quality related to sales
Provide actionable insight (to management, and reps) on what impacts sales and what impacts churn
Conduct at least one one-hour, live, 1-1, coaching & shadowing sessions per week with each rep, to improve the performance of reps, and deliver feedback and training
Train new reps on the product, pricing, script, and systems
Track performance on a team and individual level
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2. Content Marketing Strategist at Uscreen
Uscreen is a turn-key VOD & OTT platform for video monetization.
This Content Marketing Specialist position will be responsible for creating brand-led and engaging pieces of SEO content for Uscreen’s audience as part of the Content Marketing Team. Our goal is to drive brand awareness, thought leadership, lead capture and show creators there’s a world where they’re in control of their incomes.
Here are the responsibilities and duties of this role:
Ownership & Strategy
Goal: Grow Uscreen’s brand awareness through thought leadership driven SEO-content
- Use keywords to inform high-impact thought leadership blog content
- Create and edit your content in-line with Uscreen’s brand voice
- Be willing to take risks and share strong opinions about the Creator Economy
Goal: Align Uscreen’s Content Marketing efforts with insights from Product and Customer Marketing
- Seek insights from Product and Customer Marketing to inform your content
- Develop strong arguments that align with our value propositions
- Strive to understand Uscreen’s customer and create useful content that resonates
Goal: Work closely with the Search and Lifecycle teams to create opportunities for lead generation from organic traffic
- Understand lifecycle marketing and Uscreen’s different content funnel stages
- Contribute content ideas that will drive conversions across all of our channels
- This might include (but isn’t limited to)
- Lead magnets
- Email courses and modules
- Checklists
- eBooks
- Customer case studies
- This might include (but isn’t limited to)
- Research the wants and needs of our target audience to find content opportunities
Content Creation
At the core of the Content Marketing Specialist role is content creation.
You’ll have a penchant for writing, crafting narratives, telling customer stories, and connecting with people on an emotional level. This could be through crisp clean content writing, engaging webinars, must-have lead magnets, and knock-the-reader’s-socks-off course modules.
Anything to help people find their way through the creator economy, and position Uscreen as a knowledgeable, stable, and trustworthy brand in an often murky and turbulent industry.The role will involve working with other members of your team, as well as cross-functionally with other marketing teams, to create best-in-class content.
Here are the expectations surrounding content creation:
- Contribute content and strategy ideas that will help us hit the outlined goals
- Create and edit emotionally-driven content that connect with our target audience
- Remain consistent with our brand voice guidelines
- Adapt your written skills to different channels, mediums, and deliverables
- Work to deadlines and deliver content on time
- Implement feedback from collaborators and subject-matter experts
- Stay on-the-pulse of what’s happening in the ‘Creator Economy’ and video industry
KPIs
Possible KPIs the Content Marketing Specialist can strive for:
- Leads
- MQLs
- Content contributions (variable by content type)
- Deadlines met (or communicated to manager)
- Quality improvements
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Incsub is behind some of the largest and most trusted WordPress products and services on the web.
Here are the job details:
3. Support Superhero
What you'll do:
- Supporting our awesome members and customers
- Hanging out in the WordPress.org forums – being massively friendly, helpful and useful
- Assisting with and solving all manner of WordPress questions, with style!
- Co-ordinating with developers over bugs, features and cool new stuff
- Being an active part of the Incsub team
- Sharing cat photos, amusing videos, and animated gifs
Qualifications:
- Love people and love yourself!
- Have a really good familiarity with WordPress
- Along with amazingly great communication skills, ideally you’ll be a native English speaker, but we’re flexible on that
- Are a great team player, keen on working in an expanding, motivated, distributed support team
- Love impressive response times, typing speed (it matters) and the ability to really bang good stuff out
- Ability to code using PHP/MySQL and/or HTML/CSS
Benefits/Compensation:
- You will be provided with all of the tools, support, and backing you need to get the job done
- Offer very attractive working conditions for the right candidate
- 28 days paid leave per annum (up to 35 days)
- Opportunities for paid travel to attend WordCamps and other industry conferences
- Long service leave (3 months off paid) after you’ve been with us for a while
- Up to 2 months salary bonus based on company growth targets
- Technology budgets every three years, the longer you serve, the higher the budget
- General expenses budget yearly, the longer you work, the more you get
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