Last Updated on May 8, 2026 by Justin Bryant
This remote job listing at Mutual of Omaha closes on 5/8/26, so apply ASAP!
It doesn't seem to require experience, but of course, it would still be preferred.
Either way, these types of jobs for beginners are becoming more scarce with the rise of AI, so here is your chance.
Don't forget to check the rest of their jobs as well.
They have 45 total remote jobs available as of me writing this.
What is Mutual of Omaha?
Mutual of Omaha is a highly-rated, Fortune 300 mutual insurance and financial services company founded in 1909 and headquartered in Omaha, Nebraska. It provides a range of insurance, banking, and financial products for individuals, businesses, and groups throughout the United States, including life insurance, Medicare supplement, and long-term care.
Possible Benefits
- Insurance: Medical, Pharmacy, Dental, Vision, Life, Short/Long-Term Disability, Accidental Death/Dismemberment
- 401(k) with company match
- Base Pay, Incentives, and Recognition
- Vacation, Personal Time, and Paid Holidays
- Learning and Career Development
- Career Services
- Tuition Reimbursement
- Health and Well-Being Services
- Other Amenities and Perks
Job Highlight: Customer Care Analyst
TRAINING DATES & SCHEDULE:
Our next start date is June 18, with virtual training beginning June 22.
Training is a structured, instructor-led program designed to set you up for success in the Customer Care Analyst role. The program includes a combination of foundational learning, system navigation, call handling practices and guided support as you build confidence in the role. Attendance is mandatory for the entire training period.
Training is held Monday through Friday, 8:00 AM – 4:30 PM CST.
The length of training may vary based on business needs and learning progression.
Following training, your regular shift will transition to our closing hours: 9:00 AM – 5:30 PM CST.
WHAT WE CAN OFFER YOU:
Hourly Wage: $21.00, plus annual bonus opportunity.
401(k) plan with a 2% company contribution and 6% company match.
Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
WHAT YOU'LL DO:
Provide exceptional service in a high-volume contact center environment by handling back-to-back inbound calls, many of which involve complex or emotionally sensitive situations.
Support customers navigating challenging experiences with empathy, professionalism and urgency, de-escalating concerns and turning tough moments into positive outcomes.
Manage multiple systems and screens while resolving inquiries accurately, all while meeting or exceeding productivity, quality and attendance goals in a fast-paced environment.
Build strong, collaborative relationships with your team, internal partners and customers, while upholding our values of customer focus, integrity, innovation, accountability and collaboration.
WHAT YOU’LL BRING:
Strong communication skills—You listen with empathy, speak with clarity and know how to build trust, even during tough conversations.
Problem-solving mindset—You’re quick to assess a situation and work toward a resolution, aiming to take care of the customer’s need in just one call.
Accountability and reliability—You show up for our customers and your team, consistently meeting schedule expectations and taking ownership of your work.
Tech-savvy confidence—You’re comfortable navigating multiple systems, troubleshooting online portal issues and guiding customers step-by-step over the phone.
You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.
PREFERRED:
Experience in a customer service or contact center environment.
Experience with the application of policies, practices and procedures in a business environment.
Exposure to the insurance or healthcare industry.
Basic understanding of life and health insurance products, terminology and processes.
Willingness to actively participate in team huddles, including on-camera engagement.
Ability to multi-task effectively, work under pressure, meet deadlines and adapt to changing customer and business need.
We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
