Last Updated on September 29, 2026 by Justin Bryant
Molina Healthcare is hiring a full-time remote Representative, Support Center II to help health-plan members and providers with benefits, claims, premiums, eligibility, appeals, and other service questions. The official listing shows $12.19 to $26.42 per hour and asks for at least one year of customer service, call-center, or sales experience—or an equivalent combination of education and experience.
This is an accessible healthcare support opportunity, but it is not a quiet chat-only job. Phone calls, first-call resolution, accurate call documentation, schedule adherence, attendance, and service-quality goals are central to the work. The official application was active when checked on September 29, 2026.
What Is Molina Healthcare?
Molina Healthcare is a Fortune 500 healthcare company focused on government-sponsored health programs. It works with Medicaid, Medicare, Marketplace, and other healthcare-plan members in the United States.
Support-center representatives serve as a front line between Molina and the members or healthcare providers who need help understanding coverage, checking claims, navigating provider systems, or resolving service problems.
Pay and Benefits
Molina lists an hourly pay range of $12.19 to $26.42. The company says actual compensation can vary according to geographic location, work experience, education, and skill level.
Molina's official benefits page describes offerings that may include:
- Medical, dental, and vision coverage
- Health savings and flexible spending accounts
- Life and disability insurance
- Employee assistance and well-being programs
- Paid parental leave, paid time off, and company holidays
- 401(k), Roth 401(k), and an employee stock-purchase plan
- Education reimbursement and continuing-education support
- Volunteer time off and employee recognition programs
The individual posting says Molina offers a competitive benefits and compensation package but does not explain the eligibility date or which plans apply to this exact position. Applicants should confirm job-specific eligibility and costs during the hiring process.
Job Highlight: Representative, Support Center II
This is a level II customer-support position serving Molina members and healthcare providers across multiple states or health-plan products. Representatives answer questions and research problems involving benefits, claims, premiums, eligibility, authorizations, appeals, grievances, contracting, credentialing, and provider systems.
The work can occur across phone, chat, and email, with additional administrative duties away from the phone. However, the listing repeatedly emphasizes calls, first-call resolution, call documentation, call quality, schedule adherence, and real-time problem solving. It should be treated as a phone-centered support job rather than a chat or email position.
Key Responsibilities
- Help members and healthcare providers through phone, chat, email, and internal support channels
- Explain benefits, premiums, claims status, eligibility, and provider-portal information
- Research and respond to appeals, grievances, authorizations, contracting, and credentialing questions
- Document calls and customer interactions accurately across several systems
- Work toward first-call resolution when possible
- Determine the urgency of an issue and send it through the appropriate escalation path
- Communicate with members and providers in an empathetic and professional manner
- Work across at least two Molina lines of business, such as Medicaid or Marketplace
- Meet standards for quality, attendance, schedule adherence, and other support-center goals
- Accommodate overtime or weekend work when business needs require it
Qualifications
Molina requires:
- At least one year of customer service, call-center, or sales experience in a fast-paced or high-volume environment, or an equivalent combination of relevant education and experience
- Customer service and problem-solving skills
- Data-processing experience
- Attention to detail, organization, and time-management skills
- Ability to manage several tasks at once
- Effective verbal and written communication
- Proficiency with Microsoft Office and related software
- Ability to protect confidential health information and follow HIPAA requirements
- Ability to maintain effective working relationships with members, providers, customers, and coworkers
Call-center and managed-care experience are preferred. Molina also lists experience with tools such as Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM systems, Verint, CVS Caremark, and Availity as preferred rather than mandatory.
The required-qualification section does not list a college degree. That does not mean every applicant will qualify without one; the controlling standard is one year of relevant experience or an equivalent education-and-experience combination.
Resume Keywords
Use these terms only when they truthfully describe your experience:
- Customer service
- Contact center
- Member support
- Provider support
- Benefits and eligibility
- Claims support
- Appeals and grievances
- First-call resolution
- Issue escalation
- Call documentation
- Data processing
- Microsoft Office
- Microsoft Teams
- CRM
- Salesforce
- HIPAA
- Medicaid
- Medicare
- Marketplace plans
- Quality goals
- Schedule adherence
- Multi-channel support
Applicants with measurable experience can strengthen a resume by accurately naming call volume, quality scores, first-call-resolution results, attendance, or customer-satisfaction performance.
Location and Schedule
The official listing labels the position remote and says Molina's remote positions are U.S.-based only. Candidates must reside and be authorized to work in the United States. The posting does not name state exclusions, so applicants should confirm that Molina can hire in their state.
This is a full-time job. Molina does not provide the exact shift, time zone, training schedule, weekly hours, equipment package, or home-internet requirements in the public listing. It says representatives work scheduled shifts within Molina's operating hours and may need to accommodate overtime or weekends.
That missing schedule detail matters. Applicants who need evenings free, a fixed daytime shift, or guaranteed weekends off should ask about scheduling before accepting an offer.
Closing Notes
This opening may fit someone with at least one year of customer-facing experience who is comfortable learning healthcare terminology and handling detailed member or provider questions. The combination of phone, chat, email, claims research, and administrative follow-up could also help someone build broader healthcare-operations experience.
The biggest catches are the phone-centered workload, strict schedule and attendance expectations, performance goals, possible overtime or weekends, and the need to work across complex healthcare topics. The listing does not disclose a closing date and may be removed when Molina receives enough applicants.
The official Molina Healthcare job ID is 2039380. The application and Apply path were last checked on September 29, 2026.
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