Last Updated on September 9, 2026 by Justin Bryant
Minted is hiring a remote Seasonal Customer Service Representative for work expected to run from September through December 2026. The company lists pay of $17.62 or $19.19 per hour, depending on the worker's location, and accepts applicants in 25 states.
This is an omnichannel customer service job, not a chat-only or no-phone opening. Representatives handle phone, email, live chat, and social media contacts. Minted also expects a set schedule that includes some evenings and weekends.
The official Lever application was active when checked on September 9, 2026. Lever job ID: a98eb374-32cc-4430-9eaf-402b02146e5c.
What Is Minted?
Minted is an online marketplace for stationery, art, home decor, and other products created by independent artists. The company says its community's art, stationery, and textile products have reached more than 75 million homes.
Minted uses competitions and customer voting to discover designs, then helps selected artists sell their work. Its customized products create customer service questions that can involve order details, design files, printing, shipping, and fulfillment rather than only simple account lookups.
This opening supports Minted's holiday season. Use the official Lever application linked below. A legitimate employer should not require applicants to pay to apply, interview, or receive work equipment.
Pay and Benefits
Minted lists two hourly rates based on the employee's residence within 60 miles of certain metropolitan areas:
- $19.19 per hour for Washington, D.C.; Chicago; Seattle; Austin; Atlanta; and Portland, Oregon.
- $17.62 per hour for all other eligible locations listed by the employer.
The job is seasonal rather than permanent and is expected to run from September through December 2026. The posting does not state the number of weekly hours, overtime availability, bonus eligibility, paid time off, health insurance, retirement benefits, equipment, or an internet reimbursement for seasonal representatives. Applicants should confirm those details before accepting an offer.
Job Highlight: Seasonal Customer Service Representative
The representative helps customers before and after orders for customized stationery, art, and home products. Because these products may involve personal designs, uploaded photos, printing, and time-sensitive events, the employee must research each issue and provide a tailored solution rather than rely entirely on scripts.
The work moves across several channels. Minted specifically lists phone, email, live chat, and social media interactions. Representatives also use CRM, order databases, inventory tools, artist design files, and internal knowledge resources while documenting what happened and what was done.
This may appeal to applicants who like solving unusual customer problems and can stay warm and accurate during the holiday rush. It is a weaker fit for anyone seeking quiet back-office work, a phone-free job, weekday-only hours, or long-term employment.
Key Responsibilities
- Respond to customers by phone, email, live chat, and social media.
- Resolve order questions, custom-product concerns, and fulfillment problems.
- Research answers with Minted's internal knowledge base rather than depend on a rigid script.
- Cross-reference order records, design files, inventory information, and other systems.
- Process order changes or adaptations when appropriate.
- Document customer interactions accurately in Salesforce or another CRM.
- Identify recurring errors or platform friction and share them with leadership.
- Remain available for assigned queues and meet service and quality expectations.
- Move quickly between contacts and communication channels during busy periods.
Qualifications
Minted lists a bachelor's degree or equivalent work experience. That means the listing provides an experience-based alternative, but it should not be described as having no education requirement.
The employer also seeks:
- Experience working with high-end customers and fully owning customer problems.
- Experience handling inbound contact volume and moving efficiently between queued contacts.
- Experience involving design-related work, photo printing, design files, or fulfillment.
- Strong written communication without overreliance on canned responses.
- Comfort using several web-based systems at the same time.
- Familiarity with omnichannel CRM tools such as Salesforce or Zendesk.
- Patience, empathy, resilience, organization, and close attention to detail.
- Interest in design or technical problem-solving.
- Flexibility to work a set schedule that includes weekends and may include evenings.
The posting does not give a minimum number of years of experience. However, it repeatedly asks for prior customer, inbound-contact, CRM, and design or fulfillment experience, so this should not be promoted as a no-experience job.
Resume Keywords
Use these terms only when they accurately describe your background:
- Customer service
- Inbound contact volume
- Phone support
- Email support
- Live chat
- Social media support
- Omnichannel support
- Salesforce
- Zendesk
- CRM
- Order management
- Order fulfillment
- Custom products
- Design files
- Photo printing
- Knowledge base
- Issue resolution
- Customer empathy
- Written communication
- Documentation
- Multi-system navigation
- Queue management
- Holiday season
An effective resume should show how you solved customer problems, which contact channels and systems you used, and how you maintained quality during high-volume periods. Do not add design, printing, CRM, or channel experience you do not have.
Location and Schedule
Applicants must reside in one of these states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Louisiana, Maine, Minnesota, Missouri, Montana, North Carolina, New Jersey, Nevada, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.
Although this exact listing is called the Eastern Region opening, its official residence list covers all 25 states above. Minted has separate Mid-Atlantic/Midwest and Texas/Western postings with similar duties. Applicants should use the application that best matches the employer's instructions and their residence.
Minted says it operates seven days a week. Employees receive a set schedule that includes weekends and may include evenings. The posting does not state exact shift times, weekly hours, training dates, or whether days off will be consecutive.
The role begins in September and runs through December 2026. The listing does not provide a closing date or say whether seasonal employment can become permanent.
Closing Notes
This opening may fit someone with customer service, e-commerce, CRM, design-file, printing, or fulfillment experience who wants a temporary remote role for the holiday season. Its strongest advantages are the 25-state eligibility area, clear hourly pay, several open regional postings, and experience across multiple support channels.
The biggest catches are the temporary term, phone work, weekend and possible evening scheduling, location restrictions, and lack of stated weekly hours or seasonal benefits. The role's broad channel mix also requires frequent context switching during a busy retail period.
The official Lever application was last verified as active on September 9, 2026. Lever job ID: a98eb374-32cc-4430-9eaf-402b02146e5c.
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