Last Updated on September 1, 2026 by Justin Bryant
Mercury is hiring a Customer Support Specialist – Weekend who can work remotely within the United States. The fintech company lists base salary ranges from $43,300 to $58,400, depending on the employee's market.
Applicants need at least two years of customer experience or customer support experience and must commit to a fixed five-day schedule that includes at least one weekend day. The job handles support through chat, email, and phone, so this is not a non-phone opening.
The role may appeal to experienced support workers who are comfortable explaining financial technology, investigating account problems, and working with customers and partner banks. The official Greenhouse application was active when checked on September 1, 2026. Greenhouse job ID: 6163570004.
What Is Mercury?
Mercury is a financial technology company that provides banking-related tools for startups and small businesses. Mercury is not itself an FDIC-insured bank; its banking services are provided through partner banks, including Choice Financial Group and Column N.A.
Mercury says it serves more than 300,000 startups and small businesses. Its platform combines business accounts, cards, payments, and other financial tools, which means support specialists need to understand both the product and the sometimes complicated U.S. financial system.
Pay and Benefits
Mercury lists two target base salary ranges:
- $48,100-$58,400 for employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area
- $43,300-$52,500 for U.S. employees outside those markets
Actual offers depend on experience, expertise, geographic location, and internal pay equity. The employer says the total rewards package also includes equity through stock options or restricted stock units and benefits.
The public posting does not itemize medical coverage, retirement benefits, paid time off, parental leave, equipment, home-office reimbursement, or other plan details. Applicants should confirm the complete benefits package, eligibility dates, employee costs, and equipment policy during the hiring process.
Job Highlight: Customer Support Specialist – Weekend
This specialist helps Mercury customers resolve account and product problems. Common requests can involve applications, card disputes, missing payments, card shipments, account maintenance, and questions about how Mercury's tools work.
The job is broader than answering individual tickets. Specialists are expected to find patterns behind customer problems, share product suggestions, work with engineers on bugs, communicate with partner banks, and improve support processes. They may also write help articles and frequently asked questions.
Support happens through chat, email, and phone. Mercury specifically asks for confidence speaking with startup customers in person, over chat, and by phone. Applicants should expect a mixed-channel support job and ask the recruiter about typical call volume, ticket volume, response-time expectations, and performance measurements.
Key Responsibilities
- Answer customer questions through chat, email, and phone.
- Process account requests involving applications, cards, disputes, payments, and shipments.
- Explain Mercury's product and translate complex financial language into clear guidance.
- Investigate the root causes behind recurring customer problems.
- Report product issues and customer needs to internal teams.
- Work with engineers to identify and resolve software problems.
- Coordinate with Mercury's partner banks when customer issues require their involvement.
- Write help-center articles and frequently asked questions.
- Learn and improve internal support tools and workflows.
- Assist with compliance and other customer operations tasks.
- Build long-term relationships with startup and small-business customers.
Qualifications
Mercury requires:
- At least two years of customer experience or customer support experience
- Empathy and professional communication during difficult interactions
- The ability to explain complicated terminology clearly
- Strong organization and inbox management
- The ability to manage several tasks at once
- Confidence communicating in person, over chat, and on the phone
- Creativity and sound judgment when working within constraints
- Availability for a fixed schedule that includes at least one weekend day
Retail branch banking experience is listed as helpful but not required. Mercury also values applicants who enjoy uncovering customer needs and proactively solving problems.
The posting does not list a college degree, professional license, or specific banking credential among the requirements. However, the two-year support requirement and financial-product complexity make this an experienced customer support position rather than a no-experience opening.
Resume Keywords
Use these terms only when they accurately reflect your experience:
- Customer support
- Customer experience
- Chat support
- Email support
- Phone support
- Account applications
- Card disputes
- Missing payments
- Card shipments
- Financial technology
- Banking operations
- Partner-bank coordination
- Technical troubleshooting
- Bug reporting
- Help-center content
- Frequently asked questions
- Process improvement
- Compliance support
- Product feedback
- Root-cause analysis
- Multitasking
- Empathy
Strong applications should connect these terms to measurable evidence, such as customers helped, tickets or calls handled, satisfaction scores, first-contact resolution, response times, escalations resolved, documentation created, or recurring problems reduced.
Location and Schedule
Mercury lists the role for San Francisco, New York, Portland, or remote within the United States. The public posting does not provide an excluded-state list or restrict remote eligibility to one state. Applicants should still confirm that Mercury can employ someone in their specific state before accepting an offer.
The employee works a fixed five-day schedule and must work at least one weekend day. Listed options include Sunday through Thursday or Tuesday through Saturday. Mercury says it can also accommodate a schedule that includes both Saturday and Sunday.
This is a long-term fixed schedule rather than a rotating weekend assignment. The listing does not disclose daily working hours, time-zone requirements, holiday coverage, overtime, training hours, travel, internet requirements, or equipment provisions. Those details should be confirmed with the recruiter.
Closing Notes
This position may fit an experienced customer support professional who wants a remote fintech role, enjoys solving complicated account problems, and is comfortable serving startup and small-business customers through chat, email, and phone.
The strongest advantages are broad U.S. remote eligibility, disclosed salary ranges, equity, no listed degree requirement, and work that can influence product and process improvements. The biggest catches are the two-year support requirement, required weekend work, mixed phone/chat/email workload, fixed schedule, and missing public details about hours, equipment, and individual benefits.
The listing does not show an application deadline, so it may close after enough candidates apply. Greenhouse job ID: 6163570004. Last checked: September 1, 2026.
Note: If the “Apply Here” link no longer works, the job may have been filled. Subscribe below to be notified of future remote jobs.