If you want a fairly easy work-from-home job that pays you $1700 as a sign-on bonus and up to $22.36/hour, check out the Remote Customer Service Rep job at Lincoln Financial.

Lincoln Financial is a finance and insurance services company.

Here are the details of the position:

What you'll do:

  • You will act as the main point of contact for the retirement plan, answering 60-80 inbound calls from internal and external stakeholders such as plan participants, beneficiaries, financial professional and plan sponsors, addressing customer service inquiries and concerns.
  • You will work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution.
  • You will build rapport with and educate our customers about their retirement plan while researching multiple systems, databases, platforms and software. 
  • You will provide accurate, detailed information about the retirement plan, recognizing what needs to be done to meet the customer’s needs and demonstrating flexibility and responsiveness through problem resolution. 
  • You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality.

Required Qualifications:

  • High School Diploma or GED.
  • 1+ Years of general experience – does not need to be directly related to the position.  
  • Strong written and verbal communication skills.
  • Ability to work with others in a fast-paced, team environment.
  • Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. 
  • Ability to be adaptable/flexible as business needs change.

Preferred Qualifications:

  • Associates degree and/or 1+ Years of customer service experience.
  • Previous work from home/remote experience or previous call center experience is a plus.
  • Passion for helping, servicing and educating others and the desire to build rapport during each interaction.
  • Ability to research and problem solve, while providing outstanding customer service.
  • Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines.
  • Solid relationship management skills customers, management, peers and colleagues.
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).


  • $1700 sign-on bonus
  • $14.90 – $22.36 per hour
  • 5% bonus potential
  • A clearly defined career framework to help you successfully manage your career 
  • Leadership development and virtual training opportunities
  • Paid Time Off
  • Parental leave 
  • Competitive 401K and employee benefits
  • Free financial counseling, health coaching and employee assistance program
  • Tuition assistance program
  • A leadership team that prioritizes your health and well-being; offering a hybrid remote work environment
  • Effective productivity/technology tools and training


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