Last Updated on November 9, 2026 by Justin Bryant
Humana has a nationwide remote opening for a Utilization Management Administration Coordinator — Home Health. The listed starting base-pay range is $40,000–$52,300 per year for a full-time, 40-hour workweek. Applicants need at least one year of administrative, technical support, customer service, or related experience.
The important catch is phone work. Although this job includes authorization cases, correspondence, and records, Humana says some assignments may spend most or all of the day handling inbound calls. This is worth considering if you want healthcare administration and are comfortable helping people by telephone.
Active when checked: November 9, 2026. The official record shows an application end date of November 13, 2026; openings can close sooner.
What Is Humana?
Humana is a U.S. healthcare company offering insurance and healthcare services through Humana and CenterWell. This opening sits within the administrative work that supports utilization management, the process used to review requests for healthcare services.
The coordinator provides nonclinical support. You would help requests and information move through established procedures rather than make clinical treatment decisions. That distinction makes this a different applicant decision from remote nursing or other licensed clinical work.
Pay and Benefits
Humana lists $40,000–$52,300 per year as an estimated starting base-pay range for full-time employment. Actual pay depends on location and job-related qualifications, and the employer notes that geographic ranges may be higher or lower. The top of the range is not a promised offer.
The posting describes medical, dental, and vision benefits; a 401(k); paid time off and holidays; parental and caregiver leave; disability coverage; and life insurance. Confirm the benefits, eligibility rules, and effective dates that apply to your eventual offer.
If you compare this job with an hourly opening, compare the full package as well as the displayed pay. Ask about the assigned shift, travel expenses, and benefits costs before deciding whether it meets your needs. A salary range alone does not settle those questions.
Job Highlight: Utilization Management Administration Coordinator — Home Health
This role combines customer contact with processing and maintaining healthcare authorization information. Assignments can change with workload and business priorities. Someone hired for administration should therefore be prepared for a substantial telephone assignment rather than assume the position will remain back-office work.
You may need to speak with a provider or member while navigating several systems and recording the interaction accurately. The practical challenge is doing those things together while following established procedures and protecting sensitive information.
Key Responsibilities
- Support inbound questions from providers, members, and other stakeholders.
- Help receive and process utilization-management and prior-authorization requests.
- Create or update authorization cases and supporting correspondence.
- Route faxes, shared-mailbox messages, and documentation.
- Complete data processing and other administrative tasks as assigned.
- Follow department procedures and adapt when assignments change.
Before applying, think about a specific example of handling a customer question while keeping accurate records. That is more useful evidence of fit than describing yourself only as organized. Explain the situation, what information you checked, and how you completed the handoff or resolution.
Qualifications
Required qualifications include one or more years in administration, technical support, customer service, or related work; strong written and verbal communication; and the ability to handle high-volume inbound calls. Humana also requires familiarity with Word, Excel, and Outlook in a Windows environment and the ability to learn new systems.
A bachelor's degree in business, finance, or a related field is preferred, rather than listed as required. Other preferences include medical terminology or ICD-10 knowledge, electronic medical record experience, telephone customer service, and utilization-review or prior-authorization experience.
This may be an early-career option for someone who already has relevant service or administrative experience. It should not be described as requiring no experience. If your background is outside healthcare, make the connection through accurate records, customer communication, and following procedures without inventing clinical expertise.
Resume Keywords
Use relevant terms only when they accurately describe your experience: customer service, inbound calls, administrative support, documentation, Microsoft Word, Excel, Outlook, data processing, prior authorization, utilization management, medical terminology, and electronic medical records.
Do not add medical systems or authorization experience just to match the posting. Instead, explain the systems you actually used and how you learned them. If you have managed sensitive records, describe your responsibilities without including confidential customer or patient details.
Location and Schedule
The official location is Remote Nationwide in the United States. The position is full time at 40 scheduled hours weekly. Applicants must be available within the stated 8 a.m.–8 p.m. EST coverage window, with possible rotating weekend work. That window is not a promise of a particular eight-hour shift or permission to choose your hours.
Occasional travel to Humana offices for training or meetings may be required. The job-specific home-office section requires cable or DSL internet at a minimum 25 Mbps download and 10 Mbps upload and excludes satellite and wireless internet. A later generic paragraph mentions wireless connections, so confirm the stricter role-specific requirement with recruiting before relying on a wireless setup.
A dedicated workspace without ongoing interruptions is required to protect health information and meet productivity expectations. The source does not identify a guaranteed equipment package or a training schedule; ask about those details during the hiring process.
Closing Notes
This opening fits someone seeking structured healthcare support who can combine telephone service with careful administrative work. It is less suitable if your main goal is avoiding calls, choosing your own hours, or guaranteeing that you never travel.
The requisition is R-436619. The official record was accepting applications on November 9, 2026 and lists November 13 as its end date. Review the current page before applying and ask which work assignment, shift, and internet rules apply to the opening you are offered.
Note: If the Apply Here link no longer works, the job may have been filled. Visit the company jobs page for current openings, and subscribe through the Self-Made Success remote jobs page for future updates.