Last Updated on November 9, 2026 by Justin Bryant
Grow Therapy is hiring a remote Specialist I, Client Billing Support with listed pay of $20–$24.04 per hour. The official posting accepts at least one year of customer-facing experience, including customer support, retail, hospitality, healthcare, or another service environment.
This full-time U.S.-remote opening could interest someone moving from in-person service into remote support. However, the work includes phone calls along with live chat and written messages. It is not a chat-only job, and a background in customer service is required.
Active when checked: November 9, 2026. The employer's current listing and official application route were available when reviewed.
What Is Grow Therapy?
Grow Therapy operates a mental-healthcare platform connecting patients, providers, and insurance payors. This opening supports people using that platform by helping them understand and resolve questions about their experience, including billing and insurance information.
The job is a customer-support position rather than a therapist role. You would help people work through information and platform issues, document what happened, and involve another team when a question needs additional expertise. The role offers a way to contribute to healthcare access through service skills.
Pay and Benefits
The current official compensation data lists a range of $20–$24.04 per hour. Treat this as a range, rather than assuming every successful applicant receives $24.04. Ask how the employer determines the offer for your experience and location.
The posting lists full-time benefits including medical, dental, vision, life, and disability coverage; access to therapy through Grow for U.S. employees; retirement savings programs and equity opportunities; flexible time off; holidays and winter break; and parental leave.
It also describes wellness and development support, home-workspace and meal benefits, and other wellbeing programs. Exact amounts and eligibility are not fully explained in this listing. Confirm the details attached to your offer instead of assuming that a general benefits description guarantees a particular stipend or equipment package.
Job Highlight: Specialist I, Client Billing Support
Although the exact title emphasizes billing, the description presents broader customer support. You would help clients and providers through live chat, asynchronous messages, and phone conversations. Some issues may require investigation, a clear explanation, and coordination with a more specialized colleague.
The job combines empathy with service metrics. Grow describes expectations for customer satisfaction, response speed, case resolution, and productivity. If you enjoy helping people but dislike working against a queue or response targets, that is an important part of the fit decision.
Key Responsibilities
- Respond to clients and providers through the listed support channels.
- Ask questions and investigate the underlying cause of an issue.
- Explain insurance, billing, and platform information in understandable language.
- Record concerns, actions, and next steps accurately.
- Escalate questions that need additional expertise.
- Participate in coaching, training, and quality reviews.
- Share recurring issues with supervisors and internal partners.
- Follow the assigned schedule and manage your availability reliably.
An application can be stronger when it shows how you resolved a confusing situation for a customer. For example, describe how you checked the relevant information, explained the options, and followed through. Use your actual experience rather than inventing a healthcare example.
Qualifications
Grow requires at least one year in a customer-facing role. The description expressly includes retail and hospitality, which makes the experience route broader than healthcare-only support. It also emphasizes clear communication, dependability, ownership, curiosity, adaptability, and comfort with technology or troubleshooting.
Health-insurance knowledge, medical billing familiarity, and Spanish proficiency appear as nice-to-have qualifications. The listing does not state a required college degree. It also does not support a claim that no previous experience is needed.
If you have not worked in healthcare, separate transferable skills from industry knowledge you still need to learn. Customer de-escalation, accurate notes, reliable attendance, and explaining a complicated process can be relevant. Do not claim familiarity with medical codes, claims systems, or insurance procedures unless you have it.
Resume Keywords
Relevant terms may include customer support, customer-facing experience, live chat, asynchronous messaging, phone support, billing inquiries, insurance, case documentation, customer satisfaction, troubleshooting, escalation, service-level expectations, and quality reviews.
Use the vocabulary selectively. If you worked in retail or hospitality, describe the actual service problems you solved and systems you used. You can show that the work transfers without changing your prior title or pretending that your former job involved healthcare billing.
Location and Schedule
The employer's official posting data marks this job remote, full time, and based in the United States. The retrieved record does not list a state-specific restriction; that is not a guarantee that every location will be approved. Confirm your work location during the application process.
The current description requires following an assigned schedule but does not provide exact shift hours, a weekly-hour figure, a travel requirement, or a training timetable. Do not assume this is an evening shift or a choose-your-own-hours position. Ask about your assigned hours, weekend needs, training attendance, and any required travel before accepting.
The description also does not promise a phone-free assignment. Both phone and written channels are explicit, so ask how contacts are divided across channels if that affects your decision. Home-office support is described among benefits, but the exact equipment and reimbursement arrangements need confirmation.
Closing Notes
This is one of the more accessible experience routes in this group because retail, hospitality, and other service experience can count toward the one-year requirement. It still calls for reliable remote work, careful communication, and comfort helping customers across multiple channels.
The exact posting ID is 3b1aee96-d85b-4bc5-bab6-4f3c6c7a3bb0. It was active when checked November 9, 2026. Review the current employer page for changes to pay, eligibility, or requirements, and confirm the schedule before treating it as a match for your daily availability.
Note: If the Apply Here link no longer works, the job may have been filled. Visit the company jobs page for current openings, and subscribe through the Self-Made Success remote jobs page for future updates.