Last Updated on August 9, 2026 by Justin Bryant
Humana is hiring a full-time Care Management Support Assistant who can work remotely nationwide. The position pays up to $52,300 per year and includes medical, dental, vision, retirement, paid time off, and other benefits.
The company does not list a college degree among the required qualifications. However, applicants need at least one year of experience handling a high volume of inbound and outbound calls.
The work involves speaking with Humana members over the phone, completing non-clinical assessments, documenting information, helping people schedule appointments, and connecting them with healthcare resources and benefits.
The job was active on Humana's official careers site when checked on August 9, 2026.
What Is Humana?
Humana is a large U.S. healthcare company that provides health insurance and healthcare services.
Its businesses include Humana insurance services and CenterWell healthcare services. The company serves people with Medicare and Medicaid, families, individuals, military service members, and other communities.
Humana offers both office-based and remote positions. This particular opening is listed as remote nationwide.
Pay and Benefits
The listed pay range is:
- $40,000 to $52,300 per year.
- Full-time, 40 hours per week.
- Actual pay can vary based on location, skills, experience, education, and other job-related factors.
Humana says its benefits can include:
- Medical, dental, and vision coverage.
- A 401(k) retirement savings plan.
- Paid time off and company holidays.
- Paid parental and caregiver leave.
- Short-term and long-term disability coverage.
- Life insurance.
Job Highlight: Care Management Support Assistant
The Care Management Support Assistant helps Humana members access healthcare programs, appointments, benefits, and other resources.
This is a non-clinical support role, but it involves working with people who may have sensitive health-related needs. You need to be comfortable speaking with members, asking follow-up questions, documenting their information accurately, and following established healthcare procedures.
It is also important to understand that this is a phone-heavy call-center position. Humana specifically says the employee will manage inbound and outbound calls in an auto-dialer environment.
Key Responsibilities
- Contact members by phone and encourage them to participate in care-management programs.
- Complete non-clinical assessments and questionnaires.
- Help identify health risks, care needs, and situations requiring follow-up from a clinical team.
- Assist members with scheduling medical appointments.
- Connect members with appropriate healthcare resources.
- Identify barriers that may prevent members from receiving screenings, benefits, or health-related services.
- Help members understand and access their benefits.
- Handle inbound and outbound calls.
- Document member information across multiple applications and systems.
Qualifications
Humana lists the following required qualifications:
- At least one year of experience managing a high volume of inbound and outbound calls.
- Experience working with documented productivity, quality, or service-performance goals.
- Experience navigating multiple applications and updating customer or member information.
- Experience using Microsoft Word, Excel, Teams, and Outlook.
- Ability to work the assigned eight-hour shift.
The listing does not include a college degree, professional healthcare license, or clinical certification among the required qualifications.
This could make the position relevant to applicants with experience in customer service, call centers, insurance support, patient scheduling, member services, benefits support, or other phone-based administrative work.
Resume Keywords
These are some of the skills and keywords emphasized throughout the job posting that may be relevant if they accurately reflect your experience.
- Care Management Support Assistant
- Care management
- Member services
- Customer service
- Inbound calls
- Outbound calls
- High-volume calls
- Call center
- Auto-dialer
- Non-clinical assessments
- Health risk assessments
- Appointment scheduling
- Healthcare resources
- Benefits support
- Preventive screenings
- Member engagement
- Customer documentation
- Member information
- Multiple applications
- Productivity metrics
- Quality metrics
- Service metrics
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Microsoft Outlook
- Healthcare support
- Care teams
- Communication skills
- Problem solving
- Time management
Schedule and Training
The assigned shift is 11:30 AM to 8:00 PM Eastern Time, Monday through Friday.
For the first two weeks of training, the schedule is 8:30 AM to 5:00 PM Eastern Time.
Humana says:
- No time off will be allowed during the two-week training period.
- Time off during the first 90 days must be approved in advance.
- Occasional mandatory overtime may include evenings or weekends.
- Occasional travel to a Humana office for training or meetings may be required.
Work-From-Home Requirements
Employees need:
- A dedicated workspace without ongoing interruptions.
- At least 25 Mbps download speed.
- At least 10 Mbps upload speed.
- A work environment suitable for protecting private health information.
Humana states that employees provide their own internet service and may be required to upgrade it if their connection does not meet business needs.
Closing Notes
This opening may be a good fit for someone with at least one year of call-center or phone-based customer-service experience who is comfortable documenting detailed member information and discussing healthcare needs with patience and compassion.
The biggest drawback is the amount of phone work. This is not a quiet administrative or data-entry position. Other limitations include the fixed 11:30 AM to 8:00 PM Eastern shift, strict attendance expectations during training, possible overtime, productivity metrics, and occasional travel.
Applicants should also expect a hiring process that may include a text prescreen, recorded video prescreen, and HireVue interview.
The job was active when checked on August 9, 2026. The requisition number is R-426005. Confirm that the position is still available and review the location, schedule, and requirements before applying.
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