If you want to work from home making $6600/month, working from almost anywhere internationally, check this job out:
It's the Customer Success Manager position at Hotjar.
Hotjar is a product experience insights company.
Links:
Customer Success Manager at Hotjar
What you'll do:
- Conduct onboarding, training, and review calls with customers through multiple stages of the customer journey.
- Establish a long-term trusted advisor relationship with assigned customers, and drive the continued value of our tools and products for 250+ mid market accounts at multiple lifecycle stages.
- Expand the Customer Success team’s impact by trialing new programs, identifying opportunities to grow accounts, and developing new playbooks.
- Interface closely with the sales, product, and marketing teams to share customer feedback, resolve escalations, and align on messaging to deliver outstanding customer experiences.
Requirements:
- A minimum of one year prior experience in Customer Success Management working with a SaaS product and/or mid market customers.
- Experience improving customer activation, engagement, and renewal outcomes in both mid- and low-touch formats.
- Product savvy – able to develop both a technical and value-led understanding of our products in order to speak confidently with customers and communicate their needs back to our team.
- Familiarity with the basics of HTML, CSS, Javascript.
- Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working.
- Must submit to a background check confidentially processed by our third-party.
Compensation/Benefits:
“The compensation range for a team member in this role is $67,000 to $87,000 annually where the offer typically falls in the range of $75,000 to $80,000.
In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks valued at more than €10,000 a year, plus stock options and 40 days of annual leave. These have been chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the Holiday Budget, or a happy, healthy team with our Wellbeing Budget.”
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