Check out this work-from-home job paying around $100k/year that lets you work from anywhere you want in the world:
It's the Technical Support Manager position at Groove.
Groove is a sales engagement platform that makes enterprise sales & revenue teams more efficient and effective.
Technical Support Manager at Groove
What you'll do:
- Deliver awesome, personal support to our 2,000+ customers, helping them resolve technical issues and use Groove to deliver better support to their own customers.
- Work with our team to make sure that our customers’ voices are being heard in every business decision we make.
- Be happy to jump on a call with customers to help them troubleshoot and resolve any issues.
- Work with our Product & Engineering team to log & prioritize bugs and improvements for out product roadmap to keep our customers happy.
- Help in the creation and optimization of our knowledge base articles and email templates to keep our documentation up to date and continuously improving.
Requirements:
- Technical experience working with email headers, content, authenticatication, Domain Keys, trusted mail, SPAM filters, DNS, zone files, internet technologies,
- Ability to audit email practices and sender reputation
- Because of the technical nature of our product, you understand how modern websites work. This includes being able to troubleshoot HTML and CSS issues in web browser-based developer tools.
- A solid understanding of API’s and custom integrations would be a bonus.
About you:
- You’re a kind, upbeat person with superhuman levels of empathy, who can make a customer smile, even from behind a computer.
- Our core values — these aren’t just words that we put on a wall, these are the cornerstone of how we run our business — resonate with you and align with what makes you tick.
- You’re tech savvy and totally comfortable using different software, including:
- Groove to manage support requests.
- Slack, Trello and Zoom to work closely with our team and customers.
- You have experience working remotely and being super-productive with minimal supervision.
- You’re comfortable working on a small, agile startup team that’s continuously evolving.
- You’re a problem solver and enjoy figuring things out on your own.
- You’re a strong, concise writer that can explain things clearly to customers.
- You’ve read our Journey to 500K and Customer Support blogs, so you know what kind of company we are and how we think about growth and support.
Benefits:
- Work from literally anywhere you want, as long as it has an internet connection.
- Enjoy a real 40-hour work week with plenty of paid vacation (we want you happy and healthy for the long haul, and we avoid burnout)
- Work daily with a super close-knit team of smart, like-minded individuals who believe in making things simple for our customers, and having fun doing it (we end every team meeting with a random Urban Dictionary word; don’t tell HR)
- Be challenged to get better and grow every single day (and we’ll hold you to it with quarterly goals). We’re growing fast, and we want you to grow with us.
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