Last Updated on June 23, 2026 by Justin Bryant
CVS Health is hiring Remote Inbound Patient Account Services Specialists.
This full-time remote position focuses on healthcare billing support, patient account assistance, reimbursement questions, and customer service. The role may be a strong fit for candidates with healthcare billing, medical collections, pharmacy billing, or revenue cycle experience.
The pay range is $17.00 to $28.46 per hour, with potential eligibility for bonus or incentive programs.
What is CVS Health?
CVS Health is one of the largest healthcare companies in the United States, providing pharmacy services, health insurance, specialty care, and healthcare solutions to millions of patients nationwide.
Through CVS Specialty and its broader healthcare network, the company supports patients managing complex and chronic health conditions while helping improve access to care and treatment.
Pay and Benefits
Pay Range
$17.00 to $28.46 per hour
Additional Compensation
Eligible employees may qualify for bonus, commission, or short-term incentive programs depending on company policies and performance.
Benefits
Full-time employees may be eligible for:
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement savings plans
• Wellness programs
• Employee assistance resources
• Additional healthcare and financial benefits
Job Highlight: Inbound Patient Account Services Specialist
CVS Health is seeking customer-focused specialists to assist patients with billing questions, reimbursement concerns, and account-related issues.
Representatives help patients understand complex healthcare billing processes, review payment options, resolve account concerns, and coordinate with other departments to support positive patient outcomes.
This role combines healthcare administration, customer service, and billing support.
Key Responsibilities
- Answer patient questions regarding billing, reimbursement, and account balances.
- Investigate and resolve billing concerns while documenting all interactions accurately.
- Review patient information and determine eligibility for payment arrangements.
- Build trust with patients through professional and empathetic communication.
- Track unresolved issues and take appropriate next steps toward resolution.
- Maintain accurate records within revenue cycle and billing systems.
- Work with internal teams to resolve account issues and support patient needs.
- Meet productivity and quality standards, including call volume and call quality metrics.
Qualifications
At least six months of experience in:
• Healthcare billing
• Medical reimbursement
• Medical collections
• Infusion services
• Related healthcare administrative functions
Computer Skills
At least one year of experience using:
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
Strong written and verbal customer service skills.
Ability to support patients through potentially stressful billing situations.
Able to work independently and collaboratively within a team environment.
Preferred Qualifications
• One year of healthcare billing experience
• One year of collections experience
• One year of pharmacy billing experience
• One year of reimbursement experience
Schedule Requirements
This is a full-time position averaging 40 hours per week.
Employees must be available to work shifts between:
8:00 AM and 8:00 PM Eastern Time
Monday through Friday
Flexibility may be required based on business needs.
Education
High school diploma or GED required.
Who This Job May Be Good For
This position may be a good fit for candidates with backgrounds in:
• Medical billing
• Healthcare customer service
• Revenue cycle management
• Insurance verification
• Pharmacy billing
• Medical collections
• Patient financial services
• Healthcare administration
It may also appeal to individuals who enjoy helping patients navigate complex healthcare and insurance processes.
Other Remote Opportunities at CVS Health
CVS Health currently has approximately 172 remote openings across a variety of departments.
Available opportunities include positions in:
• Customer service
• Healthcare administration
• Billing and reimbursement
• Pharmacy operations
• Claims processing
• Case management
• Nursing
• Technology
• Analytics
• Sales
• Corporate support functions
Candidates interested in working for CVS Health may want to browse additional remote openings if this specific role is not the right fit.
Closing Notes
This position appears best suited for candidates who already have some healthcare billing or reimbursement experience and enjoy helping patients solve complex account issues. The role combines customer service with healthcare administration and offers opportunities to build experience within one of the largest healthcare organizations in the country.
Note: The current application window is scheduled to close on June 26, 2026, although the company may adjust that timeline based on hiring needs.
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