Community Manager at CafeMedia
What you'll do:
- Build and manage creator communities via white label platforms, Discord, social media, newsletters, email campaigns, and and other forms of engagement
- Be the primary operational touchpoint for the communities, focusing on community health, trust & safety, and engagement, and ensuring that the communities thrive and grow
- Provide customer service support for the communities and community experiences
- Provide operational and project management support for these strategies and projects
- Collaborate with key internal stakeholders, including Marketing, Commercial and Product, to build and maintain communication and excellent-standing with the Creator and creator community throughout the lifecycle of campaigns and product launches
- Support and educate key partners on Creator Project’s tools and services to inspire Creators and their teams to improve their daily business while understanding their needs
- Stay up to date on market and trends.
- Identify and track key metrics, and translate data into insights and trends
Qualifications:
- You have 3-5 years of community management experience, ideally on a range of community and/or social platforms. Experience with Discord is required.
- You possess strong data and analytical skills, knowing how to interpret and activate as necessary
- You are well organized, dedicated, with the ability to plan and deliver on tight deadlines and pay outstanding attention to detail
- You are well-informed and curious about the latest digital community building and marketing techniques.
- You enjoy building relationships and like to communicate internally and externally
- You believe in a strong team spirit, work ethic, with a friendly, warm attitude
- You are an open, transparent and clear communicator
- You strive for operational excellence
- You have a passion for the creator community and have experience partnering with creators and their teams
- You genuinely enjoy the dynamics of communities and love being in the mix of community on-the-ground – you roll up your sleeves and participate
Benefits:
- Competitive pay and benefits packages, including 401k matching
- Home office and wellness stipends
- Flex time off, paid family leave for bonding, and volunteer opportunities
- Charitable giving matches
- Work remotely from home or from one of our offices
- Talented, passionate team who are on a mission to build a creator-first future
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