This is another one of the most appealing work-from-home jobs I've seen.
If you want a job that has a combination of high pay, benefits, and great employee ratings, you're gonna love this.
Check out the Customer Advocate job at Buffer:
Check out the details below:
What You'll Do:
- Delighting customers creatively over email, live-chat, and social media.
- Driving success for customers with the Buffer platform and helping customers achieve their goals.
- Working closely with Quality Assurance team to escalate bugs and customer feedback.
- Collaborating with your team daily over asynchronous channels like email and Slack, and weekly over live video syncs.
- Growing as a technical support professional as you learn the ins and outs of the Buffer platform.
- Working part of the weekend (one day).
Compensation/Benefits:
- $55,000-$87,000 USD per year for this role, depending on your prior experience.
- Get a laptop + $500 to set up your home office.
- Live and work wherever you like.
- Health Insurance.
- Extra money for learning and development.
- At least 3 weeks/year of minimum vacation, with no upper limit and currently we're working a 4-day workweek.
- 401(k) with 3% company match.
- When the company does well, all team members share the profits. 8-15% of profits are distributed annually to the team.
- 3 months of family leave for all parents, and more is possible.
- Company get-togethers twice per year.
- Get some extra cash for a co-working space or coffee shop work.
- Get a free Kindle and all the free books – digital, physical, and audio – you like, anytime.
- Take a 6-week Sabbatical, fully paid, after every 5 years with Buffer.
- See this page for more on benefits
Required Qualifications:
- Prior customer support experience is required (preferably working with a SaaS product and with both a paid and a free-access customer base).
- Strong verbal and written English communication skills.
- Ability to organize, break down, and clearly articulate complex thoughts, ideas, and instructions in written form.
- Strong ability to take initiative and confidently direct customer interactions.
- Ability to thrive in ambiguity and fast-moving environments.
- Ability to remain empathetic, even in difficult situations, and guide customers to efficient solutions. Gets satisfaction from helping others.
- Clear understanding of how APIs work and how Buffer connects to third parties.
- Strong organizational and time management skills.
- Ability to work in a self-directed way with a high degree of motivation to set and achieve ambitious goals.
- Well-practiced technical skills and experience working with more complex support (products that integrate with other products).
- Comfortable working with customers over email, both public and private social media communications, and phone or chat environments.
- Must live and work in the time zone range of Australia/Asia and/or Pacific, Mountain, Central or Eastern Time. We're hiring 3 new teammates from these regions.
Preferred Qualifications:
They don't seem to have specific qualifications that they prefer but don't require.
Technical Requirements:
They seem to provide you with most of what you need for your home office.
Other than that, they don't mention details about internet speed or other technical requirements.
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