Work from home without experience and make up to $34/hour with these 7 remote jobs!
Customer Support Rep, Intuit TurboTax at Working Solutions
Independent contractors participating in Working Solutions' Intuit TurboTax program will provide customer support via phone, chat, and/or video chat. Customer interactions focus on software navigation and locating previous tax returns and amendments. In this role, you will provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities and escalating while necessary.
Schedule:
- This seasonal contract starts in January and runs through April 15th, 2024
- Flexible schedule opportunities – you create your own schedule!
- Schedule available hours between 7 am and 11 pm CST, Monday – Sunday
- Weekday and weekend options
Compensation:
- Earn up to $19 per hour
- Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
- Peak rates apply January – April
- Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes.
Required Skills
- Sincere desire to assist the customer
- Tech savvy and avid computer user
- Ability to multi-task and navigate multiple systems
- Communicate with a friendly tone and professional demeanor
Technology & Equipment Requirements:
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi or mobile internet)
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed, running and up to date
- USB headset with microphone
- A webcam will be loaned to each contractor to be used for the duration of the contract.
Work Environment Requirements:
- Quiet, uninterrupted space
- Organized desk area
- Professional appearance (if on camera)
Customer Solutions Specialist – Entry Level at Aweber
We are looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner that make up our community of amazing AWeber customers. By helping people understand how AWeber’s features can meet each of their unique needs, you will positively impact the lives of both seasoned marketers, and those folks just beginning their marketing journey.
As our Customer Solutions Specialist, you'll be responsible for working variable days including some weekend days (you'll receive your schedule at least a month in advance) on the Second Shift (1PM-10PM EST).
You will offer support over multiple channels, including livechat, email, phone, and social media platforms. Through troubleshooting, providing product education, and relaying marketing best practices you’ll be partnering with our customers so that they can successfully grow their businesses. Additionally, you’ll find yourself working on special projects and collaborating with fellow team members across the company with the ultimate goal of improving the customer experience.
To thrive as a CS specialist you will take initiative and partner with our customers by proactively educating on best practices, bubbling up suggestions for new product features, and advocating for process enhancements in the CS department. Any knowledge of marketing technologies such as social media, landing pages, or email platforms will really make you stand out! You are also a leader who inspires others by your passion and investment in our customer’s success.
Our customers are the foundation and lifeblood of our business. They are the reason we get up each day – to create awesome products and provide stellar customer service.
If you are interested in:
- Being part of an award winning team,
- Positively impacting others,
- Helping small businesses grow, and
- Making the world a better place
then apply now to experience our culture and benefits which make us a Best in Class employer!
About AWeber:
At AWeber we create marketing/ communication software that empowers small businesses around the world to form strong connections with their customers and grow their businesses. Who are our customers you might ask? They are creators, bloggers, entrepreneurs – people just like you that are passionate about an idea or product they want to share with the world. At AWeber, YOU make an impact on these small businesses each and every day!
As a team, we work remotely across the US, and although we're in separate locations, nothing can keep us apart! We collaborate everyday using a variety of tools such as slack, google meet, and confluence/ JIRA to ensure we're making decisions with our customers' best interests in mind – something that's not possible when you work in a siloe. At AWeber, YOUR voice and YOUR opinion matters, regardless of your role. We expect all AWeber team members will ask tough questions, provide/ receive feedback regularly, and explore their passions on a daily basis. Sound exciting? Take the next step and apply.
AWeber Benefits:
- 100% Remote – we're not going back to the office and here's why.
- Strong culture that supports flexibility, entrepreneurialism, and collaboration. Think we should be doing something different? Share your feedback! We’re looking for you to add your AWesomeness to our culture.
- We have some other pretty cool benefits to make your life easier:
- 100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available).
- 4-7 weeks of paid time off and holidays (based on tenure).
- 4 week paid sabbatical (based on tenure).
- 401K retirement plan with 4% company match.
- Company Profit Share.
- Home office equipment and internet stipend.
- Tuition reimbursement, conferences, and learning opportunities.
- Gym Memberships Reimbursement.
- Company Paid Short Term Disability Insurance.
- Company Paid Life Insurance.
- Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).
Customer Support Rep at LeadSimple
A day in the life of…
- Track and Surface Customer Requests and Feedback – Tracks customer requests and effectively communicates the details to the engineering team to complete the request.
- Evaluate Client Tickets and Delegate to Applicable Team – Demonstrates clear knowledge of what LeadSimple can and can’t do. Takes client requests, creates tickets, evaluates, then passes to the appropriate internal department.
- Maintains a High Degree of Customer Satisfaction – Measured by promoter scores, response time, and ticket ratings
- Provide Consolidated Client Feedback – Recommend service and product enhancement to improve the sales potential and customer satisfaction. Minimum of 3-5 actionable insights and changes per quarter gleaned from client interaction.
- Maintains Educational Resources – Continuously update educational resources including training documentation, training courses, & videos.
- Facilitate Video/Phone Calls with Clients – Able to facilitate video/phone calls with clients at any time during working hours.
- Participate in Weekly Team Meetings – Participate in and provide value to the team meetings every week.
- Maintain Metrics – Meet or exceed CSAT score, response time, & ticket rating goals set on a quarterly basis.
- Develop Skills Necessary to Manage Future Client Implementation Projects – Seeks out information and knowledge for future plans to effectively manage capacity to handle a pipeline of 8-10 proposals per month.
- Build Custom Solutions – Consult with customers and build custom solutions based on their needs.
Expectations for your first 90 days:
- Confidence in handling customer issues independently by 90 days. The expectation is that 75% of tickets can be handled autonomously.
- CSR will respond to customer inquiries and own the outcome. No one will know everything, but the CSR needs to be able to handle the majority of customer issues autonomously.
- Equal contributor of workload responsibilities. Reps must handle an equal amount of work dispersed amongst the team. As an example, if we have 4 reps and a manager, you would be expected to work 25% of the ticket load for the week.
- We are a small team, and in order for our team to run efficiently everyone needs to pull their share of the workload. The expectation is that the CSR will handle an equal amount of work as the other CSR members, excluding managers. We expect each team member to update or write at least one help article per month.
- Customer Obsession – Maintain high CSAT Score of 94.0%
- Our core value of customer obsession is paramount at LeadSimple. We expect a CSAT score of 94%
Perks:
- Company Holidays
- Paid Time Off (in addition to the above)
- Monthly Healthcare Allowance
- Yearly Vacation Allowance
- Fun and outcome driven work environment with a smart, hard working team
- Location independence
- Mission driven company and values-based culture
🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?
We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM in our space.
The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.
Please only apply if you:
- Embrace learning new technology
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- [0+ Experience in…]
- Have B2B SaaS experience (preferred)
Location Requirements
- Due to our core business hours, applicants must be located between -8 GMT to +2 GMT (Americas, Africa, and Western Europe)
- **NOTE: We are not accepting applications in California, Colorado, or New York at this time.
Plan Analyst at Nova 401(k) Associates
Have you recently finished school and don’t know what you want to do? Working on 401(k) plan compliance and administration is a vibrant and stable career. Also, if you are an Excel expert who enjoys light coding, working with numerical data, and/or solving puzzles, it is really interesting! It may be one of the best jobs that, until now, you didn’t know existed!
Nova 401(k) Associates is looking to hire several Production Specialists who will receive paid training on 401(k) administration and software. Additionally, Production Specialists will receive support for earning an industry credential. This position can be done 100% remotely. If you live near our Houston office, you will be given the opportunity to work a hybrid schedule.
Nova 401(k) Associates is a rapidly growing national third-party administration firm providing administrative services to companies sponsoring 401(k), pension, and other qualified retirement plans. We have a nationally recognized sales team allowing us to grow continuously and provide advancement opportunities for our professionals.
Job Description:
- Prepare IRS required compliance tests
- Prepare Form 5500 and required schedules
- Prepare employer allocation schedules
- Develop a working knowledge of ADP/ACP, Coverage, Top Heavy, & Annual Additions testing
- Perform other related duties as required
Qualifications:
- Bachelor’s degree in math or another quantitative field
- Prior work experience (part-time or full-time) or internship experience
- Proficient in MS Excel
- Self-motivated and disciplined
- Excellent attention to detail
- Excellent organizational skills
- Ability to work in a team environment
- Committed to lifelong learning
- Flexibility, adaptability, and excellent multi-tasking skills
- Clean background check
- Coachable and committed to professional development
Compensation and Benefits:
- Base Salary – $52,000 – $55,000
- Salaried, non-exempt position
- Medical, dental, disability, and life insurance
- Paid time off
- 401(k) plan with employer match
- Support for attaining industry credentials
Work Location/Hours:
- Work from home
- Must work from USA and be authorized to work for any US employer
- No or minimal travel
- Attend regular video meetings via Microsoft Teams or equivalent
- We will supply all necessary computer equipment
- Work hours: standard business hours
Customer Experience Associate at Peerspace
Peerspace is looking for a part-time, remote passionate customer service professional to join our growing Customer Experience Team. This position offers a fantastic opportunity to learn about our marketplace and provide an exceptional experience for our hosts and guests that book space with us. Our team acts as the front lines to our users, drives revenue and makes an immediate impact on our product through customer insights.
Schedule:
●Typical schedule is approximately 20 hours/week; hours are not guaranteed and based on business needs
●Rotating schedule every two weeks (based on PST)
○Week 1: Monday 8 a.m. – 1 p.m., Saturday 8 a.m. – 5 p.m., Sunday 8 a.m. – 5 p.m.
○Week 2: Tuesday – Friday, 8 a.m. – 1 p.m.
KEY RESPONSIBILITIES:
● First point of contact for users regarding everything from onboarding hosts to recommending locations and services to guests
● Provide friendly and efficient service via all contact channels (phone, email, live chat, social media, etc.) to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking and overall customer experience
● Display self-discipline, demonstrate productivity, and accomplish job duties in a remote work environment.
● Independently work through a queue of tasks with an eye for process improvements
● Identify and execute on opportunities to surprise and delight our hosts and guests
● Identify trends and take an active role in delivering suggestions for process & product improvements
QUALIFICATIONS:
● Passion for problem solving and interacting with customers
● Excellent written and verbal communicator with attention to detail and grammar
● Strong interpersonal skills
● Comfortable asking for additional support when working through difficult cases
● Comfortable prioritizing across potentially competing opportunities/demands
● Able to pick up new technology quickly
● Enthusiasm for improving customer satisfaction and loyalty across broad functional areas and diverse geographies
● Have a sense of humor and enjoy working with others.
Bonus:
● Previous successful customer service experience
● Familiarity with CRM systems (i.e. Zendesk, Salesforce)
● Previous experience with crafting online help resources
● Analytical skills
● Event planning skills
● Familiarity with third party marketplaces
● Previous experience with sales
The hourly rate for this role is $25.00/hour.
Technical Support Associate at QuickMail
QuickMail is one of the leading cold email outreach solutions for sending business-to-business cold emails. It is used by organizations worldwide to reach out to potential clients, generate leads, book meetings, and close deals.
Our clients are composed of Entrepreneurs, Founders, Growth Marketers & Agencies.
QuickMail was started in 2014. We are 100% self-funded and composed of a small group of highly driven co-workers.
About the role
As part of our Customer Support team, you’ll be the first point of contact for our users as well as prospecting users who have questions before signing up.
We pride ourselves to be highly knowledgeable support representatives, with a clear goal to find the best solution to help our users be successful (not just answering tickets).
Success is measured in replies to resolution, user adoption of new features, and conversion from free use to paid plans.
Your responsibilities will include:
- Solving the problem of our users with the best solution possible (including workarounds)
- Developing a deep understanding of how [Quickmail.io](http://quickmail.io/) works. You are willing to become an expert, knowing the system inside out
- Guiding potential users through plan decisions and account setup to best find success in QuickMail
- Writing technical documentation for our knowledge base
- Investigate the user’s key objectives, and driving their adoption of [Quickmail.io](http://quickmail.io/)’s functionality beyond the expected
- Provide training and continued support through highly effective relationship management, centered on the customer experience
- Develop a deep technical understanding of the email ecosystem (what is SPF, DKIM, able to read email source, know what is imp[acting deliverability…)
- Creating bug reports to help the developers understand where an issue is coming from and how to replicate it
Must-haves
- Always curious and going beyond the surface level of understanding
- Comfortable giving feedback with the intention to help and receiving feedback without justifying the action behind the feedback
- Can take informed decisions without waiting for a go signal
- Strong analytical and problem-solving skills
- A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam
- Demonstrate that you have great attention to detail by entering koala when asked what is your favorite animal
- A fluent English speaker who is also good at writing (grammar, spelling, and punctuation)
- Comfortable working in Europe or EST US time zone
Bonus points
- Experience working as technical support in SaaS or other email software
- Experience working in a fully-remote team
- Experience in handling sales inquiries or business development
- Knowledgeable in the email ecosystem. (SPF, DKIM, and DMARC records, email deliverability, etc.)
Customer Service Rep at Firstsource Healthcare
Firstsource Healthcare has immediate full time Work from Home positions available as Customer Service Agents.
The responsibilities for this position include but are not limited to the following duties:
• Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
• Be able to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
- Web camera visibility
Our agents start at $14 an hour base pay + $1 more per hour for attendance & performance bonus incentives
Training is 8:30am-5pm eastern time Monday thru Friday for 4-5 weeks. The operations schedules range between 8am & 8pm
Opportunity to select a competitive benefits package (health, dental, vision, life, 401k)
Paid Time Off
- Must have Internet to include a router with Ethernet jack for connectivity to PC
- Must have a private workstation to perform your work
- Call center experience. Health insurance experience preferred.
- High School diploma or equivalent is required.
- 2 years customer service experience preferred
- Minimum typing speed = 30-35 wpm preferred
- Substantial understanding of the job
- Apply knowledge and skills to complete a wide range of tasks.
- Excellent written and verbal skills.
- Problem-solving skills.
- Basic knowledge of personal computers required
- Strong reading comprehension and writing skills
- Follow established procedures to meet customer needs.