Last Updated on July 30, 2026 by Justin Bryant
Axuall is hiring a Remote Support Specialist.
This entry-level customer support role focuses on helping healthcare professionals and system administrators use Axuall's software platform. You'll provide support through phone, email, chat, and text while assisting clients with technical questions and resolving Tier I support issues. The position offers a salary of $60,000 to $75,000 per year and opportunities for career growth.
What is Axuall?
Axuall is a healthcare technology company that provides workforce intelligence solutions for healthcare organizations. Its platform helps hospitals, staffing firms, telehealth providers, and health plans streamline clinician onboarding, manage provider data, and improve workforce planning.
Pay and Benefits
Pay:
• $60,000 to $75,000 per year.
• Compensation is based on experience, skills, and internal equity.
Benefits:
• Comprehensive health insurance.
• 401(k) with employer match.
• Flexible paid time off.
• Paid parental leave.
• Work-from-home stipend.
• Wellness stipend.
• Professional development reimbursement.
• Remote work flexibility.
Job Highlight: Support Specialist
As a Support Specialist, you'll serve as a primary point of contact for clients, helping them navigate Axuall's platform and resolve technical issues. This role is ideal for someone who enjoys helping others, learning new technology, and building a career in customer support or healthcare technology.
Key Responsibilities
• Resolve Tier I customer support issues.
• Provide support through phone, email, chat, and text.
• Assist healthcare professionals and system administrators with the online application process.
• Follow established workflows for ticket triage and escalation.
• Coordinate with internal teams to resolve customer requests.
• Track and follow up on open support cases.
• Share ideas that improve customer support processes and team collaboration.
Qualifications
• Excellent customer service and communication skills.
• Strong written and verbal communication abilities.
• Comfortable learning new software and technology.
• Professional and customer-focused attitude.
• Ability to work independently and as part of a team.
• Some college, college degree, technical boot camp, or relevant work experience.
• Experience with software support is helpful.
• Familiarity with healthcare organizations or clinicians is a plus.
Work Schedule
This is a full-time remote position with scheduled hours of:
• Monday through Friday.
• 11:00 AM to 8:00 PM Eastern Time.
• 8:00 AM to 5:00 PM Pacific Time.
Closing Notes
This remote position offers an excellent opportunity for candidates looking to begin or grow a career in technical customer support within the healthcare technology industry. While the role is remote, employees are expected to attend an in-person orientation at Axuall's headquarters in Cleveland, Ohio, with occasional travel as needed.
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