Last Updated on July 7, 2026 by Justin Bryant
Amazon is hiring remote Customer Support Specialists for Shopbop.
This is a full-time, direct-hire position.
The starting pay is $19.00 per hour.
Applications are being accepted on an ongoing basis.
The role is fully remote, although candidate location restrictions may apply.
What is Shopbop?
Shopbop is a fashion retailer owned by Amazon. The company offers clothing, shoes, handbags, and accessories from more than 500 established and emerging designer brands, serving customers in 165 countries with fast global shipping.
As a Customer Support Specialist, you will be the voice of Shopbop, helping customers from around the world through phone, email, live chat, and other support channels.
Pay and Benefits
Compensation:
- $19.00 per hour
- Full-time, direct-hire position
The job posting does not list additional employee benefits, but eligible Amazon employees may receive benefits based on company policies and location.
Job Highlight: Customer Support Specialist
Shopbop is looking for customer-focused professionals who enjoy solving problems and delivering exceptional service. This role is ideal for candidates with previous luxury retail or luxury customer service experience who thrive in a fast-paced, high-volume environment.
The customer support center operates from 7:00 a.m. to 9:00 p.m. CST, seven days a week. Employees must be available to work a variety of shifts, including evenings, weekends, holidays, and overtime during peak seasons.
Key Responsibilities
- Serve as a Shopbop brand ambassador by providing world-class customer service.
- Respond to customer questions through phone, email, live chat, and social media.
- Resolve customer concerns quickly and professionally.
- Provide product information and order assistance.
- Handle domestic and international shipping inquiries.
- Document customer interactions accurately.
- Use multiple software systems to research and resolve customer issues.
- Work with shipping partners to help resolve delivery issues.
Qualifications
- High school diploma.
- At least 2 years of experience in a luxury customer service environment, such as luxury retail or a contact center.
- Direct customer phone and email support experience.
- Strong verbal and written communication skills.
- Experience resolving customer concerns and setting appropriate expectations.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Experience working in a high-volume production environment.
- Ability to work an entire shift at a computer while wearing a headset.
- Quiet home workspace with reliable wired high-speed internet using an Ethernet connection. Wi-Fi and satellite internet are not permitted.
Preferred Qualifications
- Basic math skills.
- Experience using Microsoft Word, Excel, and Windows desktop environments.
- Strong computer, analytical, and attention-to-detail skills.
Closing Notes
This is a fully remote customer service position, but location restrictions may apply depending on where you live. Applications are accepted on an ongoing basis, so there is no listed closing date. If the posting is no longer available, the position may have already been filled.
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