Here's an $8333/month work-from-home job with little/no experience required hiring immediately!
Technical Support Engineer at PowerSchool
PowerSchool is a K-12 education technology software for better school management, student growth, and family engagement.
What you'll do:
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- All other duties as assigned
Qualifications:
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate’s degree or equivalent work experience
Benefits/Compensation:
This job pays around $104,000/year, according to Glassdoor.com.
- Medical, vision, and dental insurance with HSA match
- Fantastic work environment
- Tuition reimbursement program
- 401k with matching
- Life insurance
- Discretionary Time Off – (Unlimited Vacation)
- Video game break room with pool and ping pong tables
- Employee referral program
- Free soda, coffee, and tea
- On-site gym at the Folsom headquarters and Roanoke office
- Festive holiday parties and events
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