If you want a work-from-home job that lets you apply without experience and not have to make phone calls, check this out:

It's a Tier 2 Customer Support position at Rivo.

Rivo is a fast-growing software company with a mission to empower entrepreneurs to build awesome Shopify businesses.

Here are the job details:

What you'll do:

  • Provide email support to Shopify merchants who are having technical issues with our apps.
  • Assist our Tier 1 team in real-time chats wherever a technical issue arises.
  • Troubleshoot technical issues in our apps to find out whether the issue is a bug.
  • Escalate bugs and improvements to our development team.
  • Relay and advocate for merchant feedback received to help inform product decisions.

Qualifications:

  • You’re a problem-solver – When something goes wrong on your computer, you pull out your Google-fu and search and troubleshoot relentlessly until you fix the problem.
  • You’re a fantastic communicator – You have an excellent command of written and spoken English, and you are good at explaining complex concepts in an easy-to-understand way.
  • You’re tech-savvy – You know how the Internet works, and you have a basic understanding of HTML and CSS. You've got technical chops and love digging into issues you don't understand.
  • You’re open to learning – You might not have had a job in tech before, but you’re eager and open to learning. You’re not afraid of new technology and you embrace things you don’t know.
  • You’re detail-oriented – Whenever your Google-fu fails you and you need to describe a technical issue to someone, they get the full scoop from you: like a detective, you’ve observed and written down everything that might be related to the problem.
  • You’re enthusiastic and independent – You’re enthusiastic about solving problems and helping others, and you can do your work and be on top of things with little supervision.

Nice-to-haves:

  • Experience with Shopify, Shopify apps or Ecommerce.
  • Experience using cloud-based software like Slack, Zendesk, Crisp, Help Scout, etc.
  • Basic HTML/CSS and technical knowledge.

Benefits/Compensation:

The estimated compensation for this is around $51,658/year, according to Glassdoor.

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