Last Updated on June 24, 2026 by Justin Bryant
Wayfinder is hiring a Seasonal Product Support Associate.
This full-time remote position focuses on user account management, ticket resolution, data imports, spreadsheet work, Salesforce updates, and technical support operations. The role may be a strong fit for candidates with customer support, technical support, administrative, or data management experience.
The salary is $50,000 per year.
What is Wayfinder?
Wayfinder is an education technology company originally founded at Stanford University's d.school. The company develops curriculum and learning tools focused on helping students build purpose, meaning, belonging, and future-ready skills.
Wayfinder partners with schools and educational organizations across the United States, serving students from a wide variety of educational and socioeconomic backgrounds.
Compensation and Benefits
Salary
$50,000 per year
Benefits
Wayfinder offers a benefits package that may include:
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible vacation policy
• Learning and development opportunities
• Company-provided equipment
• Team events and retreats
• Remote work flexibility
• Additional employee perks
Job Highlight: Seasonal Product Support Associate
Wayfinder is seeking a highly organized Product Support Associate to support users and internal teams during a busy seasonal period.
The role focuses on managing support requests, maintaining user accounts, assigning licenses, updating permissions, troubleshooting data imports, and ensuring customer requests are handled accurately and efficiently.
This is primarily an operations and support role rather than a customer-facing sales position.
The position is expected to run from approximately June 2026 through October 2026.
Key Responsibilities
Manage incoming support requests and help reduce ticket backlogs.
Perform user additions, account updates, permission changes, and license assignments.
Provide time-sensitive support related to student and user rostering.
Track, update, and resolve requests using Salesforce workflows.
Monitor, troubleshoot, and resolve data import issues.
Conduct quality checks to ensure system accuracy.
Set up and maintain demonstration accounts.
Provide support through internal communication channels and answer operational questions.
Identify recurring issues and suggest workflow improvements.
Qualifications
- Recently completed bachelor's degree preferred, or relevant customer service or technical support experience.
- Strong troubleshooting and analytical abilities.
- Excellent organizational and accuracy skills.
- Communication Skills
- Strong written and verbal communication.
- Comfortable working with:
- Spreadsheets
- User management systems
- Ticketing systems
- Basic technical tools
Preferred Qualifications
- Experience with:
- Salesforce
- Zendesk
- Intercom
- Content management systems
- Customer support platforms
Language Requirements
Fluent in written and spoken English.
Location
This is a fully remote position.
Employees must be located on the East Coast and available to work Eastern Time business hours.
Typical operating hours are:
Monday through Friday
8:00 AM to 5:00 PM Eastern Time
Who This Job May Be Good For
This position may be a good fit for candidates with backgrounds in:
• Technical support
• Customer support
• Education technology
• Operations support
• Data entry
• Administrative support
• Salesforce administration
• Help desk support
It may also appeal to recent college graduates looking to gain experience in education technology, software operations, or customer support.
Other Career Opportunities
Wayfinder currently has several additional openings, including three Account Executive positions for candidates interested in educational technology sales and business development opportunities.
Candidates who are interested in the company's mission but prefer a sales-focused career path may want to explore those roles as well.
Closing Notes
This role appears especially well-suited for detail-oriented individuals who enjoy structured work involving systems, spreadsheets, user management, and process-driven problem solving. Because the position is seasonal, it may be particularly attractive for recent graduates or professionals seeking a temporary remote opportunity within the education technology sector.
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