Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.
As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.
Airspace has been rated one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.
The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.
Airspace Quality Assurance Analyst
Scope of Position:
- Analyze orders and provide a summary of events which can include: CAPA, Shipment Reports, Summaries, and Internal Reviews.
- Analyze calls and provide feedback to ensure Operation Specialists are providing the best communication to Airspace clients.
- Assure consistent quality of service by enforcing company procedures and policies.
- Reports to the Sr. Manager for Quality Assurance.
Position Responsibilities (including all but not limited to):
- Provide solutions and assistance with Operations, Network & Account Management.
- Liaison with airlines and suppliers for resolution on non-compliance events.
- Contribute recommendations to continually improve upon the procedures and policies.
- Participate in real time order analysis when requested/required/needed.
- Research customer satisfaction issues, develop corrective action plans and monitor the results for closure.
- Communicate with Ops Management regarding problems and issues.
- Provide input to Corporate and Ops Management and work collaboratively to achieve improved results.
- Ensure operational compliance with regulatory requirements under which the company operates.
- Perform additional duties and responsibilities as assigned by the Director for QA and/or Sr Manager for QA.
Essential Skill & Abilities Required:
- Excellent communication skills both verbally and written including the ability to prepare and present reports.
- Effective critical thinking skills.
- Strong leadership capabilities to lead projects to successful completion.
- Time Management ability to organize and manage multiple priorities.
- Excellent multi-tasking and decision-making skills with the ability to troubleshoot, identify root cause and systematically solve problems.
- Strong creative, strategic, analytical, organizational and leadership skills.
- Full understanding of the company's products, services, mission, goals, and strategic business goals.
- Computer Proficiency (Word, Excel & PowerPoint)
- May be required to work extended hours, evening, and weekends as
Core Values:
- We are One Team. We believe we all accomplish more when we are working together.
- We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
- We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
- We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
- We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.