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Business Development Rep at GitLab

What you'll do in this role

Effectively execute outbound prospecting initiatives
Conduct high-level discovery conversations in target accounts
Meet or exceed BDR sourced Sales Accepted Opportunity (SAO) volume targets
Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
Work to have a variety of touches (call, email, social, etc.) on all prospects in your assigned territory using Outreach.io
Manage, track, and report on all activities and results using Salesforce
Participate in documenting all processes in the GitLab handbook and update as needed with your Business Development Manager
Work in collaboration with Field and Corporate Marketing to drive attendance at regional marketing events
Attend field marketing events to engage with participants identify opportunities, and to schedule meetings
Act as a mentor for new BDR hires in helping them navigate their key accounts
Work in collaboration with Digital Marketing to develop targeted marketing tactics against your assigned target accounts
Actively partners with the Sales Team to strategically prospect in their respective territories.

Positive and energetic phone skills, excellent listening skills, strong writing skills
Meet or exceed daily, weekly and monthly KPIs
A self-starter with a track record of successful, credible achievements
You share our values, and work in accordance with those values
Knowledge of business process, roles, and organizational structure
Determined personality with a desire to grow and win
Passionate about being a part of GitLab’s journey
Proficient in using Salesforce and LinkedIn Sales Navigator
Previous tech industry experience or experience in sales development, marketing and/or sales is a plus
Globally we require excellent written and spoken English which is our company language

Colorado/Washington pay range

$49,900—$88,200 USD

California/New York/New Jersey pay range

$49,900—$88,200 USD

This is a full-time position with shift times that will change on a regular basis in line with WHOOP’s shift bidding procedures.

Deliver high-quality service across multiple support channels including phone, email and chat & resolve member issues in an acceptable time frame
Be a hardworking advocate for members while answering any questions that come your way
Show compassion to frustrated members while solving problems and addressing unsatisfactory experiences
Meet or exceed the department’s metric-driven goals and KPIs (CpH, Quality, FCR, CSAT, SLAs, etc.)
Provide onboarding product demos via phone and video to new members
Provide clear documentation of all cases in line with Quality Standards
Ability to leverage multiple applications (Salesforce, Intercom, Stripe, Admin Console, UPS etc.)
Triage issues and raise to management when trends or bugs are identified that could potentially be impacting a large number of members
Be actively accessible, available, and responsive to customers, peers, and management during the duration of assigned work hours
Be a great teammate through engagement and ownership
Meet attendance and punctuality expectations while properly recording work hours in the Company timekeeping system

Ability to work remotely with internet speed of 100 mbps (upload) and 20 mbps (download)
Shifts will be across a Monday to Sunday period
You will be a powerful advocate for WHOOP’s members and are passionate about the community experience
Excellent written and oral communication skills
Adapt to change and absorb new information with ease
Ability to remain calm, professional, and communicative while troubleshooting member concerns
Proven track record of analyzing information, troubleshooting problems, and resolving or escalating issues as needed
Positive attitude and high energy performer
Ability to thrive in a dynamic, fast-paced, team-based environment
Ability to flourish within a startup environment and adapt to change