Compassionate independent contractors needed to assist seniors and their families to find senior living care. Working Solutions' senior living program supports a senior care referral service provider, with contractors working to effectively match customers with the appropriate online tools or Senior Living Advisor. Listening skills and empathy are essential to this role. This is a work-from-home role that provides customer service through inbound and outbound phone calls.
At Working Solutions, we work with top national brands to humanize their customer experience. When you join our network of remote customer care PROs, aka “the WooHoo! Crew”, you will have access to work on contracts exclusive to Working Solutions.
Why join the WooHoo! Crew? There are many perks to contracting with us:
- Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
- Work when it's convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
- Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
- Supportive environment: We’re there to help so you can focus your efforts on bringing top-notch service to the customers we serve.
Earnings Potential
- Earn up to $12.00 per hour
- Additional performance-based incentives available, up to an additional $2 to $4 per hour
Schedule
- Client hours of operation are Monday-Sunday, 7:00am-11:00pm, and Saturday, 7:00am-4:00pm; the times of highest need are afternoon hours Friday-Monday.
- You create your own schedule – select the available hours that are convenient for you.
- You can schedule time in a little as 15-minute increments giving you a ton of flexibility!
Skills Needed
- Exceptional verbal communication and rapport-building skills
- Consultative sales skills
- Ability to multi-task – you will be speaking with callers, navigating multiple systems, and entering information to create client profiles
- High comfort level working on a scripted program
Work Environment Requirements:
- Quiet, uninterrupted space
- Organized desk area
Technology Requirements
- Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi or mobile internet)
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed, running and up to date
- USB headset with microphone
- Contractors on this program will benefit from having dual monitors, though not required