Vox candidly shepherds audiences through politics and policy, business and pop culture, food, science, and everything else that matters.
Vox is part of Vox Media, the leading modern media company. We guide our audience from discovery to obsession. We inspire essential conversations about what’s now, what’s next, and what’s possible.
As a community of journalists and storytellers, business professionals, creators and technologists, we believe it is a moral and business imperative to amplify voices: to cultivate diversity, equity, and inclusion throughout our organization and media. This applies to our candidates, our teams, our storytelling, our creative work, and our platforms, products, and partnerships.
Community Manager
The community manager will be tasked with developing and executing strategies to achieve two key goals: deepening audience loyalty, and keeping Vox’s most loyal audience members engaged. Their mission is to support Vox’s membership program by helping to convert casual readers into paying contributors and then help to keep those members engaging with Vox regularly, to ensure that Vox becomes a part of their daily routine.
They will sit on the audience team in the newsroom, and work closely with a wide range of people across the editorial team, consumer revenue team, and product.
This role reports to the Executive Director of Audience & Membership.
WHAT YOU’LL DO
- Managing contributor/member newsletter engagement and retention strategy, including:
- Write and produce behind-the-scenes emails to members about Vox coverage on key moments, themes, or franchises
- Write and produce monthly members-only behind the scenes newsletter to offer contributors a chance to get to know Vox journalists and understand how our journalism gets made
- Work with consumer revenue team on email engagement strategies to convert Vox audience members and one-time contributors into monthly recurring contributors
- Managing Vox newsletter segments and lists and developing retention strategies for newsletter subscribers
- Developing email engagement and retention best practices
- Develop and execute exclusive perks for Vox members, including but not limited to behind-the-scenes content, Q&As with Vox journalists, comment discussions, virtual events, and more
- Manage comments and other forms of community engagement on Vox.com and Vox’s social platforms, including Youtube and Instagram
- Work with Vox Media’s head of community product to test new community features and experiments, evaluating success and deciding which features to incorporate into Vox’s long term audience strategies
WHO YOU ARE
- Experience with community management such as chats, Q&As, virtual events
- Experience with email / newsletter production and strategy (familiarity with Sailthru a plus, though not required)
- Strong writing skills; copywriting experience preferred
- Ability to think creatively and pitch and execute new community engagement ideas
- Passion for engaging with audiences
- Understanding of Vox’s editorial mission
If you think you have what it takes, but don't meet every single point in our job posting, please apply with a cover letter to let us know how you believe you can bring your unique skills to the Vox Media team or get in touch! We’ve hired chefs who became editors, DJs who became UX designers, and sommeliers who became writers.
WHERE YOU’LL WORK
This job is remote. We’re dedicated to the health and wellbeing of all of our employees, and when we reopen, will require everyone who works from one of our offices to be fully-vaccinated against COVID-19. Employees with approved religious or medical exemptions may be subject to additional safety requirements, such as submitting to regular COVID-19 testing and/or wearing a face covering in our offices.
WHAT WE OFFER
This is a permanent, full-time position. This job is benefits-eligible. We pride ourselves in providing comprehensive benefits to support all of our employees wherever they are in life. You can find more information about our benefits here.
This role is a part of the Vox Media Union, represented by the Writers Guild of America, East