Last Updated on August 30, 2026 by Justin Bryant
Veeva Systems is hiring a remote Junior Consumer Support Navigator for an average of 17 to 25 hours per week at $22 to $28 per hour.
This is a licensed healthcare-support opening, not a general entry-level customer service job. Applicants need an active LPN license, must be available for approximately 20 hours per week including evenings as late as 8:00 p.m. Eastern, and must live in one of 17 listed states or Washington, D.C.
The job combines incoming and outgoing webchat with telephone support for consumers in the life-sciences industry. The official Lever listing and application were active when checked on August 30, 2026. Lever job ID: 254dc93b-b04a-4a0f-8d31-3cb3df16d48b.
What Is Veeva Systems?
Veeva Systems provides cloud software and data services for the life-sciences industry. The company says it generated more than $3 billion in revenue during its most recent fiscal year and operates as a public benefit corporation.
This opening sits within Ostro, a Veeva business focused on helping life-sciences companies communicate healthcare information to consumers through digital tools. The Junior Consumer Support Navigator helps answer consumer questions under approved client guidelines and escalates issues that require a nurse navigator or manager.
Pay and Benefits
Veeva lists base pay of $22-$28 per hour. The employer says the actual rate may fall within, above, or below that range depending on experience, location, and the candidate's expected contribution.
The posting says the position may also qualify for additional compensation such as a variable bonus or stock bonus, but it does not state the amount or eligibility rules. It also does not list health insurance, paid time off, retirement benefits, paid training, equipment, or a guaranteed weekly minimum for this specific part-time opening.
Applicants should confirm the employment classification, guaranteed hours, benefit eligibility, equipment policy, training pay, and whether bonus or stock compensation normally applies to this role.
Job Highlight: Junior Consumer Support Navigator
This is a part-time consumer-support role in a regulated healthcare environment. The navigator answers incoming webchats and phone calls, performs outgoing webchats, uses approved FAQ documents to provide information, and records each interaction in Ostro's database.
The work also involves recognizing issues that must be escalated and reporting adverse events, product-quality complaints, or other safety information under client rules. That makes accurate documentation and compliance more important than simply resolving contacts quickly.
The listing says the role averages 17-25 hours per week and that Veeva hopes growing volume and budget may eventually allow per-diem team members to move into full-time jobs. That is a possibility, not a guarantee of future full-time employment.
Key Responsibilities
- Answer incoming consumer questions through webchat and telephone channels.
- Perform outgoing webchat interactions under approved business rules.
- Use client-approved FAQ documents to provide healthcare or product information.
- Maintain professional phone and chat etiquette.
- Identify priority issues and escalate them to a manager or nurse navigator.
- Use Ostro's telephony and database systems.
- Document every call and webchat accurately.
- Complete required compliance and professional-development training.
- Identify and report adverse events, product-quality complaints, and safety issues.
- Manage workload while following client, departmental, and regulatory procedures.
Qualifications
Veeva requires:
- An active LPN license
- Availability for approximately 20 hours per week
- Availability for evening hours as late as 8:00 p.m. Eastern
- Residence in an eligible state or Washington, D.C.
- Strong verbal and written communication
- Strong listening, organization, follow-up, and multitasking skills
- Strong computer skills
- Typing speed of at least 35 words per minute
At least one year of call-center experience in life sciences, healthcare, or a patient-support program is preferred rather than listed as strictly required. Experience with Google Drive and Spanish fluency are additional preferences.
The active LPN license is the central gate. A medical assistant, CNA, customer service representative, or unlicensed healthcare worker would not meet the stated license requirement unless the applicant also holds an active LPN license.
Resume Keywords
Use these terms only when they accurately describe your experience:
- Licensed practical nurse
- LPN licensure
- Consumer support
- Patient support
- Life sciences
- Healthcare call center
- Webchat support
- Telephone support
- Inbound and outbound support
- Adverse-event reporting
- Product-quality complaints
- Safety reporting
- Case escalation
- FAQ documentation
- Interaction documentation
- Telephony systems
- Database records
- Compliance training
- Active listening
- 35 WPM typing
- Google Drive
Strong examples could show the number of patient or consumer contacts handled, documentation accuracy, escalation response time, quality scores, safety issues identified, or regulated procedures followed. Do not include confidential patient information.
Location and Schedule
The job is remote, but Veeva limits eligibility to applicants in Arizona, Connecticut, Delaware, the District of Columbia, Florida, Illinois, Iowa, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, and Virginia.
The listing says the role averages 17-25 hours per week and requires availability for 20 hours per week. Service hours run Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern, and applicants must be able to work evenings until 8:00 p.m. Eastern.
The employer does not state the exact workdays, whether the schedule changes weekly, whether hours are guaranteed, or whether the worker may choose a preferred shift. Candidates should clarify those points during the interview process.
This is not a non-phone opening. Veeva describes the worker as a webchat and call-center specialist and specifically requires incoming and outgoing telephone support.
Closing Notes
This opening may fit an actively licensed LPN who wants a part-time remote schedule and is comfortable combining healthcare knowledge with webchat, telephone support, compliance, and careful documentation.
The biggest advantages are the $22-$28 hourly range, 17-to-25-hour schedule, remote designation, and potential path toward future full-time work. The biggest catches are the active LPN requirement, 17-state-plus-D.C. location limit, evening availability, phone work, and lack of role-specific benefit and equipment details.
The interview process may include a personality assessment, hiring-manager conversation, practical case exercise, and final leadership conversation.
Lever job ID: 254dc93b-b04a-4a0f-8d31-3cb3df16d48b. Last checked: August 30, 2026.
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