It's the Customer Service Representative at Support Ninja.
Start Date: ASAP
Work Arrangement: REMOTE – FULL TIME
Salary: $16/hr
Equipment: Provided by Company
Internet Connection: 50 MBPS Download (and up)
Schedule: TBD – Flexibility to work 8 hours within operational hours of 9:00 AM to 8:00 PM U.S. EST
SUMMARY:
CLIENT is a software solution that automates vision insurance billing (eligibility and claims) and facilitates instant rebates to help eye care providers manage their customers.
ESSENTIAL FUNCTIONS:
- Monitor and quickly respond to tickets regarding insurance claims for eye care concerns
- Follow a prescribed process and manage a high volume of transactions with accuracy and efficiency
- Show empathy and go the extra mile to assist customers and prioritize their needs.
- Collaborate with other team members to overcome challenges and deliver a memorable customer experience
- Follow up on outstanding tickets/claims and follow through until completion.
- Leave internal notes for follow up with the team
Teamwork and Leadership
- Expresses ideas and suggestions in support of the team’s success
- Solicits and readily accepts constructive feedback
- Sees tasks through to completion and offers support as needed
- Closely follow process workflows and support in the implementation of initiatives, and projects as directed by leadership.
Communication, Transparency, and Proactiveness
- Able to communicate clearly and effectively with empathy
- Expresses ideas and suggestions in support of the team’s success
- Solicits and readily accepts constructive feedback
- Sees tasks through to completion and offers support as needed
- Eager to learn new systems and processes
Organizational Skills and Process-Oriented
- Demonstrates close attention to detail and thorough review of one’s work with a focus on Quality
- Understands the value of workflows, efficiency, and accuracy when processing repetitive operational tasks with high accountability
Problem Solving and Decision Making
- Solutions-focused, viewing challenges as an opportunity to resolve problems and work through them
- Exhausting available resources and materials to resolve issues but knows how to seek consultation from peers and seniors when needed
HARD REQUIREMENTS (non-negotiable):
- Must have experience working at a tech company or a start-up
- Excellent written and oral communication skills in English. Able to be the voice of the company while handling customers with empathy and professionalism.
- At least 1 year of experience in a call center as a Customer Service Representative (managing claims, dealing with diverse demographic background)
- An individual who has an innate curiosity, a can-do attitude, and shows initiative to continuously learn
- Has a team player mindset with innovative ideas and strong attention to detail
- Flexibility in working US hours between 9am-8pm US EST (including weekends)
PREFERRED REQUIREMENTS (negotiable):
- Experience with CRM systems (Zendesk, Jira, Salesforce and HubSpot)
- Background / understanding of non-profit organizations
Links:
Also, check out: