Work from home doing chat and email support with Podia or VidIQ!
Creator Support Agent at Podia
We're hiring for a Tuesday – Saturday schedule in GMT or GMT +1 time zones.
At Podia, we’re building the most creator-friendly platform on the planet to help people build websites, manage email marketing, sell courses and digital products, host communities, and more.
The Creator Support team plays a key part in our creator-friendly reputation by helping creators succeed in launching and growing their businesses. In fact, our support is a top reason creators cite for using Podia. We’re looking for a super-friendly and tech-savvy person to join us! 🙌
Here’s what you’ll do:
- Develop a solid foundation in our products and best practices for using Podia in order to be experts for our creators ✨
- Respond courteously, effectively, and quickly via chat and email to creators’ questions, meeting or exceeding our team’s Service Level Agreements and CSAT goals 🚀
- Troubleshoot and log bug reports with our developers, keeping creators updated along the way 🔍
- Provide feedback to Support Leadership on opportunities to improve the efficiency and quality of support we provide 💡
Requirements
We’re looking for someone with:
- Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
- Ability to meet people where they are: you can take screenshots and record videos for creators like a boss 💪
- Time management and organizational skills to successfully balance multiple priorities ✅
- Problem-solving skills and technical troubleshooting chops 😎
- Support experience. You know what it takes to make customers happier than they were before they met you 😊
It’d be REALLY great if you also:
- Have created and / or sold an online course, digital download, or community before 🤑
- Have experience with help desk software and tools like Linear, Zoom, Basecamp, and Slack 💬
- Have experience working remotely and access to a stable internet connection 🗺️
- Have worked with digital creators before 🖥️
Benefits
Here’s what you’ll get if you join us:
- Extreme autonomy. No micro-managing here. You’ll be given high-level direction and the skills to set you up for success 📚
- That said, the rest of the team is always ready to lend a hand—or even an ear if you just need to bounce around some ideas 🧠
- Competitive compensation and equity in a rapidly-growing company. We want to hire the best people, and we’re ready to pay for them. We use a standardized salary scale set at the 90th percentile of US salaries for each role—regardless of where you are in the world 💰
- 401(k) match, health insurance, and other medical benefits (US-based employees), or a quarterly stipend that can be spent on health-related expenses (non-US-based employees) 💊
- Work from anywhere with a stable internet connection 🌎
- You’ll be working with a diverse team from a range of countries and backgrounds. We work hard to make Podia an inclusive workplace for everyone 🌈
- We have a rapidly growing base of passionate customers. Your work will be seen and appreciated by many people ❤️
- Great benefits which include three weeks paid vacation (plus another week during the December holidays), sabbaticals every three years, professional development credit, paid family leave, a new laptop, and more 😊
- (Paid for) annual retreats to spend time with the team and have fun together ✈️
- The chance to connect with some of the best creators in the biz 🏆
- We’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. If this sounds like something you’re interested in, let’s talk!
Creator/Customer Support Specialist (100% Remote Worldwide) at VidIQ
vidIQ is seeking a dedicated and enthusiastic team member to join our Creator Support Department as a Creator/Customer Support Specialist. You will play a crucial role in providing support to our valued users.
In this role, you will be responsible for:
- Assisting users with their inquiries and providing timely and accurate solutions
- Offering guidance and support to users on how to effectively utilize vidIQ's features and tools
- Identifying and troubleshooting technical issues, and escalating them to the appropriate teams if needed
- Building strong relationships with users and ensuring their satisfaction with our services
- Collecting feedback from users and sharing it with the product development team to help improve our platform
Job requirements
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- 2+ Yrs Experience in providing customer support
- Knowledge of YouTube and other social media platforms
- Understanding of video content creation and optimization
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Flexibility to work in shifts, including weekends and holidays
- Proficiency in using customer support tools and software (Intercom, Asana, Stripe)
- Ability to work from 5 am to 1 pm PST, including one weekday
Nice to have:
- You have your own small YouTube channel
- Proficiency in different languages
