Last Updated on November 29, 2021 by Justin Bryant
Another great customer support job you can get while working from home worldwide is the Customer Experience Associate position at Peerspace.
Peerspace is a peer-to-peer marketplace for booking space for events, meetings and productions.
Here are the job details:
Links:
What You'll Do:
- Help build our customer support and success processes from the ground up, which means that there is no task too small nor too big for you to tackle
- Provide friendly and efficient service to Peerspace hosts and guests to make sure they have a seamless, no-hassle booking experience
- Identify and execute on opportunities to surprise and delight our hosts and guests
- You will serve as a first point of contact for onboarding hosts or recommending locations and services to guests
- Engage customers thoughtfully and professionally via existing and support channels (phone, email, live chat, etc.)
- Drive improvements in the customer experience and our internal workflow
Qualifications:
- A passion for problem solving, interacting with customers, and teaching best practices to others on the team
- Exceptional oral and written communication skills
- Strong interpersonal skills
- Comfort in prioritizing across potentially competing opportunities / demands
- Technical aptitude and the ability to pick up new technology quickly
- Bachelor's degree from an accredited University
Bonus Skills:
- Enthusiasm for and experience with improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
- Familiarity with CRM systems (i.e. Zendesk, Salesforce IQ, Salesforce)
- Previous, demonstrable experience with crafting online help resources
- Previous experience with sales
- Event planning skills
Benefits/Compensation:
- Competitive salary with employee stock options and access to 401k and FSA/HSA
- Medical coverage subsidized by Peerspace
- Dental, vision, and disability coverage provided at no cost
- Take-it-when-you-need-it vacation and sick days
- $500 annual professional development allowance
- 20% discount on all Peerspace booking
- Apple laptop, 4K display, and stipend to setup home office
- Monthly cell phone and internet credit
- Coworking membership (in lieu of home office)
- Quarterly in-person offsites and events for all team members (in Peerspace locations, of course)
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