Start as soon as today with these 4 no interview work from home jobs hiring now at up to $160/day!
Resolution Specialist II, Contact Center at Walmart
According to this article and a job influencer, this job requires no interview and lets you work from home.
What you'll do…
Requires knowledge of principles and techniques of customer communication. Application and allocation of business communication styles/techniques . Communication styles/norms through different interaction channels. To be able to listen to customers, understands, processes, and prioritizes customer needs, then provides solutions. Adapts listening and facilitation styles to customer communication styles. Owns customer and associate needs in the contact center. Uses various communication mediums. Analyzes customer issues to understand customer perspectives and communicates accordingly. Confirms customer understanding by restating customer concerns or problem statements.
Customer request process lifecycles. To be able to provide customer service by sharing accurate and timely information with customers, utilizing quality guidelines and resources, and partnering with stakeholders as needed.
Requires knowledge of problem-solving methodologies and tools. Precedence and use cases for business problems. Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness). Suggests multiple alternatives approaches/solutions for contact center issues based on internal and external benchmarking
Identifies root cause solutions contact issues by asking probing questions in order to understand the issue; documenting customer and associate concerns and feedback; researching issues; identifying and communicating data trends to multiple departments (for example, Merchandising, Operations, Public Relations); and implementing resolutions.
Supports and advises entry-level contact center resolution specialists by responding to escalated contacts; researching issues as necessary; and providing resolution.
Resolves complex contact issues for stores, associates, and high-impact customers by researching issues and resolution options; determining appropriate resolution; providing information to customers and associates; utilizing program quality guidelines and program resources; authorizing customer compensation to achieve customer satisfaction with issue resolution; and partnering with key stakeholders (for example, Walmart.com, Merchandising, Operations, Legal) as required to resolve issues.
Enhances engagement of and collects feedback from stores, associates, and high-impact customers by researching and resolving ongoing issues; following up with customers on issues; implementing resolutions; communicating final decisions and resolutions to customers; and gathering and recording customer satisfaction survey ratings.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
You will impress us if you have…
- 6 months experience in de-escalating highly escalated and sensitive customer issues
- Ability to multitask difficult situations
- Technical capabilities/basic internet laptop troubleshooting
- The ability to adapt to changes without notice
- Open availability (Mornings, Mid, Evenings and Weekends) availability upon hire is a must
This position starts at $15 per hour.
Minimum Qualifications…
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.6 months’ experience addressing and responding to customer requests in a contact center or retail industry.
Preferred Qualifications…
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Addressing and responding to customer requests in a contact center or retail industry.
Links:
Virtual Receptionist at Smith.ai
WHAT YOU WILL DO:
- Work 100% remote, in the convenience of your home
- Answer calls and/or web chats for a variety of different businesses and professionals.
- Take messages, screen new clients, book appointments, collect payments, and transfer calls
- Understand caller needs and provide business information
- Be part of a team and contribute to continued excellence
YOU SHOULD APPLY IF YOU:
- Have strong typing and multitasking skills
- Have access to high-speed internet (see requirements below)
- Have the ability to work flexible hours in a quiet setting remotely
- Are a professional and confident communicator with clients
- Are a proficient and confident computer user
- Speak smoothly and confidently in English
WE WANT “ALL-STAR” AGENTS WHO ARE:
- Experienced professional communicators, verbally and in writing. You have worked in a professional setting that requires quality presentation and communication.
- Instruction readers and listeners. When receiving or giving information, you adhere to instructions to ensure you have carefully followed through, without skipping or missing anything.
- Solid ethical decision-makers. You value and demonstrate a high level of reliability, responsibility, integrity, and supportive team collaboration in everything you do.
- Caring and respectful of everyone. You know how to be an active listener and respond empathetically, even in the most demanding situations.
- Responsive to change and understanding that there is always room to improve. Whether receiving coaching on the job or helping improve processes, you understand that continual change makes Smith.ai a fantastic place to work.
- Multitaskers who can balance serving clients directly, too. You like the challenges and feeling of getting things done with proficiency, while ensuring your clients' needs are met.
- Resourceful and able to navigate learning new things with ease. Whether it's a new computer app or process at work, you learn quickly and can efficiently find the answers to your questions.
BEFORE YOU APPLY, YOU MUST HAVE:
- Desktop or laptop computer with Google Chrome browser installed
- Minimum 8GB RAM
- Minimum 1024×768 display resolution
- Reliable broadband internet connection. Must have less than 50 ms ping, greater than 10 Mbps download and greater than 3 Mbps upload (tested by https://www.speedtest.net and https://networktest.twilio.com)
- Strong typing skills: at minimum 40 wpm with 100% accuracy (tested by https://livechatinc.com/typing-speed-test/)
- Call answering only: a quiet environment for answering calls, plus headset with a microphone arm attached
CHOOSE FULL-TIME OR PART-TIME
We operate 24/7/365. We hire for both full-time (40 hours/week) and part-time positions. For part-time positions, we require a minimum of 25 hrs per week. Shifts are broken into 2- to 5-hour blocks, and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.
OUTREACH OPPORTUNITIES
We are constantly expanding our services for small businesses, and one of our newest offerings is Outreach Campaigns. In addition to answering incoming calls as Virtual Receptionists, our Outreach Campaign team members are specially trained to handle various types of outbound calls. The work often entails appointment setting, customer follow-ups, pre-sales engagement, and more. If you're interested in growth, the Outreach Campaign team is a great path to explore the additional growth opportunities at Smith.ai.
COMPENSATION & BENEFITS
We invest in our team members and support their growth towards career advancement in both client-support and management roles as their experience grows. We pay our agents industry-leading wages, based on location and cost of living, to support our mission of hiring qualified candidates and building a strong community of healthy and happy agents at Smith.ai.
This position offers an hourly rate, paid weekly, with many opportunities for bonuses. Periodic raises are given based on performance and longevity with the company.
FOR AGENTS BASED IN THE U.S.:
- Starting, entry-level rate of $15/hour
- Starting, entry-level rate of $16/hour for bilingual agents who speak fluent English and Spanish
- Paid training
- Healthcare benefits for agents working 30+ hours weekly
FOR AGENTS BASED OUTSIDE OF THE U.S.:
- Starting, entry-level rate of $11/hour
- Paid training
ADDITIONAL EARNING OPPORTUNITIES FOR ALL AGENTS INCLUDE:
- Employee referral bonus of $150
- Many more awards with earning opportunities
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Customer Service Reps at Working Solutions
These are available in the US and Canada.
Perks:
- Work from home
- No hassles of commuting
- Schedule your own hours
- Gain experience in different industries
- High pay rates
- Get support every step of the way
Schedule
When you join Working Solutions, you work when it’s convenient for you. Our contract hours range from 15 to 40+ hours per week. Create your own schedule by selecting the available hours that are convenient for you. You can schedule time in as little as 15-minute increments giving you a ton of flexibility!
Compensation
Contract pay rates vary depending on the client, but we make sure we offer the best rates that we can to our contractors. Working Solutions contractors have earned up to $19+/hour (paid by the minute).
Required Skills
- Customer service experience and demonstrated ability to deliver high-quality customer service across different channels (phone, chat, e-mail)
- Excellent written and verbal communication
- Attention to detail
- Friendly tone and professional demeanor
- Self-motivated and resourceful
- Tech-savvy and avid computer user
- Some programs may have additional skill or experience requirements
Important Information
Technology & Equipment Requirements
- Personal computer (no tablet)
- Broadband internet connection, with at least 10 Mbps download and 3 Mbps upload speeds
- Wired internet connection, like Cable, Fiber Optic or DSL, is required; Wi-Fi connections, wireless modems, or Wireless or Mobile internet service providers are not accepted
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed, running and up to date
- Wired USB headset with microphone
- Please note, Mac support is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
Work Environment Requirements
- Quiet, uninterrupted space
- Organized desk area
Links:
Customer Support at Omni Interactions
Perks:
- Work from home
- No hassles of commuting
- Schedule your own hours
- Work when it's convenient for you
- Gain experience in different industries
- High pay rates
Overview
Omni supports many clients. Independent contractors who are among the qualified candidates will provide customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.
You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.
Schedule:
🤙 Flexible work schedule options available
⏰ Majority of work hours are during weekdays and daytime
🗓️ Opportunity to create a work schedule that works best for you
Earnings & Revenue:
💵 Contract earnings vary by client, with competitive rates typically ranging from $14 to $20 per hour
📞 Pay is determined by your phone call status when assisting customers
🤑 Additional incentives available based on client and performance metrics.
Required Skills for Successful Contractors:
💬 Exceptional written and verbal communication skills
✅ Proven track record in customer service and delivering outstanding customer care
🧐 Keen attention to detail with strong problem-solving skills
🤗 Friendly, empathetic tone, and professional demeanor
🙌 Self-motivated, proactive, and resourceful mindset
👩💻 Proficient in using technology, including computer applications and software.
Important Information
Technology & Equipment Requirements:
🚪 Quiet and secure work environment during working hours
💻 Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
🎧 Wired USB headset with microphone for clear communication
💨 High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity
🪟Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
👾 Valid and up-to-date antivirus software installed
🤳Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
💻 Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment Requirements:
🤫 Quiet, uninterrupted space
⌨️ Organized desk area
We are currently unable to work with contractors residing in Alaska, California, Connecticut, Delaware, Illinois, Michigan, Massachusetts, Maryland, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington, or Washington DC. Contractors must also successfully pass a criminal background check.
We are able to work with contractors residing in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, South Carolina, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.