Community Manager at ModSquad

What you'll do:

Brainstorm activities, opportunities, and content to inspire or grow the community (long term and campaign-based).
Design and execute the weekly and quarterly content calendars and strategy plans
Create and report KPIs to the development team, and build reports that showcase reason, trends, and opportunities.
Manage and respond to customers through forums, websites, and social media tools (native and 3rd party).
Learn and explore new tools and platforms that improve workflow and client objectives.
Work closely, efficiently, and effectively with the client and internal teams (communication is daily).
Develop practices and improvements, or build upon and help improve current methods of operation (from social media management and community management and improving social ROI, to engagement and content moderation and digital experience).
Handle occasional community crises or troubleshoot escalations.

Be a proactive, self-starter and independent contributor with follow-through on all initiatives
Have strong problem-solving, creative writing, and editorial skills
Showcase strong communication skills (and feel comfortable with communicating the good and the bad)
Engage confidently with internal and external partners on video and voice calls
Enjoy engaging and developing a broad range of people, communities, clients, and trends
Have active and professional experience with forums, Facebook, Twitter, Instagram, TikTok, Discord (other platforms like SnapChat, Twitch.tv, Youtube, etc a bonus)
Be able to execute community initiatives, measure results, and modify programs based on feedback
Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives
Be knowledgeable and passionate about niche communities

Bachelor’s degree or equivalent work experience, with a minimum of 4 years in Social or Community management experience.
The position requires excellent verbal and written skills, someone who is excited about social media and content creation and has the ability to communicate, collaborate, and support effectively
Experience managing ambassador/MVP programs
Knowledge of setting up third party filters and tools for moderation

WORK REMOTELY: We know, everyone is remote these days. But will they be remote tomorrow? We’ve always been a remote first company since 2007. No need to worry that it’s going away. Most positions are remote. The few that aren’t are clearly marked.
GROWTH OPPORTUNITIES: We’re not a startup anymore. But with our rate of growth, it’s still a great time to join the company.
WORK WITH AMAZING COMPANIES: Our clients are some of the best brands in the world.
WORK WITH AMAZING COLLEAGUES: We’ve got an energetic, bright, and friendly team. You’ll fit right in.
GIVE BACK: With our charitable matching program, you can support the causes you care about and we’ll match your donation. Also, be part of our Extra Life team as we raise money for Children’s Miracle Network Hospitals each November.
COMPETITIVE BENEFITS: Perks and benefits for U.S. employees include a 401(k), medical coverage, and unlimited vacation. Benefits for international employees are similar but vary by region.

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