Last Updated on March 8, 2023 by Justin Bryant
Make $28/hour online removing spam comments with no experience or phone calls required!
Social Media Agent at LiveWorld
LiveWorld is a digital agency that specializes in social media.
What you'll do:
At LiveWorld, our social media agents provide social customer service, engagement for marketing purposes, adverse events management, and/or protection of brand image.
A LiveWorld agent provides a great experience for a brand’s customers in their online venues.
This position is an hourly, part-time, work-at-home position.
Flexibility is needed to occasionally work evenings, nights, weekends, and/or holidays.
- Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
- Triage and respond to customers’ questions selecting and personalizing previously prepared responses or in a social context.
- Actively engaging with online users, stimulating, guiding, and participating in conversations. Authoring responses on the fly.
Research customer service answers, in some cases client CRM systems. - Identify and escalate trends, topics, sentiment, and emerging issues
Required skills and traits
Required Qualifications:
- Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
- Ability to compose well-written messages, with use of good grammar and appropriate punctuation.
- Strong keyboard skills
- Ability to navigate between multiple systems or applications simultaneously
- Demonstrated personal or professional success engaging in a social channel
Recommended Qualifications:
- Minimum 18 years of age required 2-3 years’ experience in online moderation and engagement and/or online customer service desirable
- Some experience in a call center environment helpful.
- Work-at-home experience helpful.
- Social media moderation and engagement experience preferred but not required
- Healthcare background desirable but not required
- Experience with social media tools such as those from LiveWorld, Salesforce, Sprinklr, Khoros, or similar tools desirable
- College Degree or equivalent experience preferred
Environment and technical requirements:
- Dependable, high-speed Internet access
- Dependable telephone access (landline preferred for training)
- Ability to work in a quiet and secure home office atmosphere
- Work must be performed on a desktop or laptop computer. Use of a tablet or mobile phone is not feasible for this position.
Language Fluency Requirements:
- All applicants must be fluent in English.
- Some positions involve fluency in reading and writing in other languages
- Language fluency testing and writing samples are a requirement for all hourly positions. English for all positions and specific languages for some positions
- LiveWorld defines fluency as complete competency in reading, writing, and speaking at a native or near-native level.
- We are currently recruiting US Residents with fluency in the following languages:
- English
- Danish
- Dutch
- Flemish
- French
- German
- Italian
- Norwegian
- Portuguese
- Spanish
- Swedish
Perks:
- Work at home
- Flexible scheduling
- Dynamic environment in fast paced social industry
- Opportunity to learn new skills and further develop existing skills
- Opportunity to learn within healthcare and non-healthcare industries
Interview questions:
- Do you work well in a remote environment?
- Describe a time you had to deal with a difficult customer and how did you resolve the situation.
- How much do you expect to earn?
- Do you have any previous experience?
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