Last Updated on July 30, 2024 by Justin Bryant
Integrated Dermatology is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. The culture at ID is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists.
Healthcare Customer Service Rep
Our fast-growing dermatology group is hiring a Customer Service Representative. The successful CSR will be providing excellent customer service for our patients and our partner practices. He or she will be in communication with multiple departments and practices regarding all aspects of the patient experience from questions about a bill to collecting on a past due balance. We are looking for a friendly, detail-oriented, professional, and dedicated individual who will fit into our ‘Get it done!’ culture. If you enjoy customer service and creating solutions for people, we encourage you to apply..
This is a fully REMOTE position.
Job Description
Duties:
- Answer 40-50 inbound calls per day.
- Take payments.
- Update demographics
- Provide claim status.
- Explain copays/deductibles.
Qualifications
- Excellent written communication
- Phone etiquette
- Problem solving
- Proficient in Microsoft Excel
- Self-Managed
- Keen attention to detail
- Healthcare experience
- Ability to simultaneously use multiple programs.
Additional Information
Job Type:
- REMOTE
- Part-Time: Monday- Friday 10 am-2:00 pm EST
Experience:
- 2+ years’ experience in customer service (Required)
- Medical or collections experience (Preferred)
- Ability to read an EOB
Education:
- High School Diploma or equivalent (Required)
