If you want to work from home making $200-$300/day, working from almost anywhere internationally, check these jobs out:

It's the Technical Support Specialist, Compliance Support Specialist, and Customer Support Specialist positions at Hotjar.

Hotjar is a product experience insights company.

Links:

Technical Support Specialist at Hotjar

What you'll do:

  • Support our customers through Zendesk
  • Troubleshoot customer websites using our available tool suite, which includes (but is not limited to):
    • Developer Tools
    • Our internal debugging plugin
    • Datadog
  • Update our internal knowledge base on Guru and contribute to department initiatives around knowledge sharing
  • Help quickly spot customer experience patterns and escalate them as appropriate. Some examples are:
    • Bug tracking
    • Feature request logging
  • Help shape internal processes that directly impact engagement and improve our response times
  • Collaborate with other departments including Product, Legal, Marketing and Customer Success
  • Collaborate with a cross-departmental team to plan and execute projects including, but not limited to:
    • Writing articles on our Help Center
    • Assisting with Zendesk macros and general maintenance of our instance
    • Creating and supporting our existing workflows and automations in Slack, Zapier, and other tools
    • Contributing to larger projects that support our vision and the pillars of our department

Requirements:

  • Excellent tone of voice and communication skills. You must be fluent and eloquent in written and spoken English (other languages are a bonus!). 
  • Mid to high proficiency with HTML and CSS and, optionally, Javascript. This includes being able to troubleshoot HTML and CSS issues in web browser-based developer tools.
  • Knack for taking technical language and making it understandable for the general public.
  • Experience in a customer-facing role or a troubleshooting environment.
  • An intense intellectual curiosity and an eagerness to share knowledge with others.
  • Natural at problem-solving – with a huge range of customers using a complex product, it’s a crucial part of the job.
  • Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company valuesculture and ways of working.
  • Must submit to a background check confidentially processed by our third-party.

Compensation/Benefits:

“The compensation range for a team member in this role is $48,000 to $64,000 annually where the offer typically falls in the range of $58,000 to $64,000.

In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks valued at more than €10,000 a year, plus stock options and 40 days of annual leave. These have been chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the Holiday Budget, or a happy, healthy team with our Wellbeing Budget.”

Compliance Support Specialist at Hotjar

What you'll do:

  • Support our customers through Zendesk
  • Help create internal processes that directly impact engagement and improve our response times
  • Collaborate with stakeholders in our Legal, Privacy and Security (“Compliance”) teams to ensure accurate customer communication and knowledge sharing
  • Collaborate with a cross-departmental team to plan and execute projects
  • Help shape the duties and rituals around this role – you are our first hire for this position!

Requirements:

  • 2 years of customer support experience
  • 1 year of experience with Trust and Safety issues or in a related field such as Privacy, Security, Legal
  • Excels at collaborating across different departments and managing expectations
  • Proficiency in explaining deeper concepts in a simplified, systematic manner and an ability to handle delicate subjects and high stakes situations
  • Experience with legal, security, and compliance requests/questionnaires and in identifying a privacy, security or legal issue
  • Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company valuesculture and ways of working.
  • Must submit to a background check confidentially processed by our third-party.

Compensation/Benefits:

“The compensation range for a team member in this role is €55,000 to €70,000 annually where the offer typically falls in the range of €55,000 to €60,000.

In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks valued at more than €10,000 a year, plus stock options and 40 days of annual leave. These have been chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the Holiday Budget, or a happy, healthy team with our Wellbeing Budget.”

Customer Support Specialist at Hotjar

What you'll do:

  • Support our customers through Zendesk
  • Troubleshoot customer websites using our available tool suite, which includes (but is not limited to):
    • Developer Tools
    • Our internal debugging plugin
    • Datadog
  • Update our internal knowledge base on Guru and contribute to department initiatives around knowledge sharing
  • Help quickly spot customer experience patterns and escalate them as appropriate. Some examples are:
    • Bug tracking
    • Feature request logging
  • Help shape internal processes that directly impact engagement and improve our response times
  • Collaborate with other departments including Product, Legal, Marketing and Customer Success
  • Collaborate with a cross-departmental team to plan and execute projects including, but not limited to:
    • Writing articles on our Help Center
    • Assisting with Zendesk macros and general maintenance of our instance
    • Creating and supporting our existing workflows and automations in Slack, Zapier, and other tools
    • Contributing to larger projects that support our vision and the pillars of our department

Requirements:

  • Excellent tone of voice and communication skills. You must be fluent and eloquent in written and spoken English (other languages are a bonus!). 
  • Mid to high proficiency with HTML and CSS and, optionally, Javascript. This includes being able to troubleshoot HTML and CSS issues in web browser-based developer tools.
  • Knack for taking technical language and making it understandable for the general public.
  • Experience in a customer-facing role or a troubleshooting environment.
  • An intense intellectual curiosity and an eagerness to share knowledge with others.
  • Natural at problem-solving – with a huge range of customers using a complex product, it’s a crucial part of the job.
  • Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company valuesculture and ways of working.
  • Must submit to a background check confidentially processed by our third-party.

Compensation/Benefits:

“The compensation range for a team member in this role is €45,000 to €60,000 annually where the offer typically falls in the range of €50,000 to €55,000.

In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks valued at more than €10,000 a year, plus stock options and 40 days of annual leave. These have been chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the Holiday Budget, or a happy, healthy team with our Wellbeing Budget.”


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Justin Bryant
Justin Bryant

I'm an entrepreneur, fitness freak, artist, car enthusiast, sports fan and self improvement addict. My goal is to help people be their best and create incredible businesses that change the world.

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