If you want to work from home making $200-$300/day, working from almost anywhere internationally, check these jobs out:
It's the Technical Support Specialist, Compliance Support Specialist, and Customer Support Specialist positions at Hotjar.
Hotjar is a product experience insights company.
Links:
Technical Support Specialist at Hotjar
What you'll do:
- Support our customers through Zendesk
- Troubleshoot customer websites using our available tool suite, which includes (but is not limited to):
- Developer Tools
- Our internal debugging plugin
- Datadog
- Update our internal knowledge base on Guru and contribute to department initiatives around knowledge sharing
- Help quickly spot customer experience patterns and escalate them as appropriate. Some examples are:
- Bug tracking
- Feature request logging
- Help shape internal processes that directly impact engagement and improve our response times
- Collaborate with other departments including Product, Legal, Marketing and Customer Success
- Collaborate with a cross-departmental team to plan and execute projects including, but not limited to:
- Writing articles on our Help Center
- Assisting with Zendesk macros and general maintenance of our instance
- Creating and supporting our existing workflows and automations in Slack, Zapier, and other tools
- Contributing to larger projects that support our vision and the pillars of our department
Requirements:
- Excellent tone of voice and communication skills. You must be fluent and eloquent in written and spoken English (other languages are a bonus!).
- Mid to high proficiency with HTML and CSS and, optionally, Javascript. This includes being able to troubleshoot HTML and CSS issues in web browser-based developer tools.
- Knack for taking technical language and making it understandable for the general public.
- Experience in a customer-facing role or a troubleshooting environment.
- An intense intellectual curiosity and an eagerness to share knowledge with others.
- Natural at problem-solving – with a huge range of customers using a complex product, it’s a crucial part of the job.
- Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working.
- Must submit to a background check confidentially processed by our third-party.
Compensation/Benefits:
“The compensation range for a team member in this role is $48,000 to $64,000 annually where the offer typically falls in the range of $58,000 to $64,000.
In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks valued at more than €10,000 a year, plus stock options and 40 days of annual leave. These have been chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the Holiday Budget, or a happy, healthy team with our Wellbeing Budget.”
Compliance Support Specialist at Hotjar
What you'll do:
- Support our customers through Zendesk
- Help create internal processes that directly impact engagement and improve our response times
- Collaborate with stakeholders in our Legal, Privacy and Security (“Compliance”) teams to ensure accurate customer communication and knowledge sharing
- Collaborate with a cross-departmental team to plan and execute projects
- Help shape the duties and rituals around this role – you are our first hire for this position!
Requirements:
- 2 years of customer support experience
- 1 year of experience with Trust and Safety issues or in a related field such as Privacy, Security, Legal
- Excels at collaborating across different departments and managing expectations
- Proficiency in explaining deeper concepts in a simplified, systematic manner and an ability to handle delicate subjects and high stakes situations
- Experience with legal, security, and compliance requests/questionnaires and in identifying a privacy, security or legal issue
- Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working.
- Must submit to a background check confidentially processed by our third-party.
Compensation/Benefits:
“The compensation range for a team member in this role is €55,000 to €70,000 annually where the offer typically falls in the range of €55,000 to €60,000.
In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks valued at more than €10,000 a year, plus stock options and 40 days of annual leave. These have been chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the Holiday Budget, or a happy, healthy team with our Wellbeing Budget.”
Customer Support Specialist at Hotjar
What you'll do:
- Support our customers through Zendesk
- Troubleshoot customer websites using our available tool suite, which includes (but is not limited to):
- Developer Tools
- Our internal debugging plugin
- Datadog
- Update our internal knowledge base on Guru and contribute to department initiatives around knowledge sharing
- Help quickly spot customer experience patterns and escalate them as appropriate. Some examples are:
- Bug tracking
- Feature request logging
- Help shape internal processes that directly impact engagement and improve our response times
- Collaborate with other departments including Product, Legal, Marketing and Customer Success
- Collaborate with a cross-departmental team to plan and execute projects including, but not limited to:
- Writing articles on our Help Center
- Assisting with Zendesk macros and general maintenance of our instance
- Creating and supporting our existing workflows and automations in Slack, Zapier, and other tools
- Contributing to larger projects that support our vision and the pillars of our department
Requirements:
- Excellent tone of voice and communication skills. You must be fluent and eloquent in written and spoken English (other languages are a bonus!).
- Mid to high proficiency with HTML and CSS and, optionally, Javascript. This includes being able to troubleshoot HTML and CSS issues in web browser-based developer tools.
- Knack for taking technical language and making it understandable for the general public.
- Experience in a customer-facing role or a troubleshooting environment.
- An intense intellectual curiosity and an eagerness to share knowledge with others.
- Natural at problem-solving – with a huge range of customers using a complex product, it’s a crucial part of the job.
- Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working.
- Must submit to a background check confidentially processed by our third-party.
Compensation/Benefits:
“The compensation range for a team member in this role is €45,000 to €60,000 annually where the offer typically falls in the range of €50,000 to €55,000.
In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks valued at more than €10,000 a year, plus stock options and 40 days of annual leave. These have been chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the Holiday Budget, or a happy, healthy team with our Wellbeing Budget.”
Also, check out: