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Customer Support Jobs at Foundever
Foundever is a customer experience company.
Core Responsibilities
- Handle inbound service calls and provide accurate account and product information
- Understand and strive to meet or exceed metrics while providing excellent customer service
- Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
- Drive customer satisfaction through voice, chat, and/or email communications
- Navigate through multiple systems
Work with Us and You'll Enjoy
- Hands-on, 100% paid training
- Benefits including medical, dental, life, and vision insurance, company-matched 401K, and generous paid time off
Qualifications
- You have a high school diploma or GED
- 18+ years of age
- Bring Your own device -please see requirements below
- You can pass a criminal background check
- You are eager to advance your career with a reliable company
- You work well with a team or independently in a distraction free workplace
Requirements
COMPUTING MINIMUM SPECIFICATIONS:
- Desktop or laptop (Apple/Mac, Tablets, Win books, Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
- Operation system – Windows 10
- All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
- A separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit (You MUST have a total of TWO 19” monitors before first day orientation)
- Anti-Virus – Full versions of Windows Defender or Essentials FOR WINDOWS SYSTEM
- RAM – Required 4 GB
- Processor speed – Dual Core 2 GHz or better
- Free space – 20 GB
- USB ports – at least 3 available
INTERNET – MINIMUM SPECIFICATIONS:
- Internet speed – download speed 5.0 MBPS; upload speed 5.0 MBPS.
- Internet service provider (ISP) must be highly stable.
- DSL or broadband required – Wi-Fi, Wi-Fi extenders, satellite, dial-up, and/or hot spots are NOT allowed.
- Home router with Ethernet wire to connect to the computer.
USB CORDED HEADSET:
- Corded USB Headset with the microphone attached to the earpiece – Bluetooth, and wireless headsets are NOT allowed.
- RUSB HEADSETS:
- 1st Jabra biz 2400 II duo ($209.00)
- 2nd Best- Logitech H570e USB ($55)
- 3rd Callez Pro USB ($30.95)
- 4th Blackwire 3200 Series – Corded UC Headset
Interview Questions
- Describe your experience working in a customer-facing role.
- How do you handle difficult customers?
- How do you stay organized and manage multiple tasks or priorities at once?
- In what ways have you demonstrated leadership skills in the past?
- How have you motivated or inspired others?