Last Updated on May 22, 2025 by Justin Bryant
As a Claims Support Specialist, you will provide a vital administrative and customer support function related to the accurate and timely processing of claims. You will be responsible for the daily tracking and follow-up on all parts and services ordered by the Adjusters during a claim. You will engage with Contract holders and repair facilities via phone, email, and chat to ensure the performance of our parts, inspection, and fleet repair vendors meets expectations. You will work closely with internal and external customers to provide or ensure timely receipt, review, and execution of our parts, inspections, and document requests.
Key Responsibilities:
- Providing timely and accurate responses to claims and/or contract issues
- Monitoring numerous Teams channels and group chats
- Maintaining constant communication and professionalism
- Inter and intra-department communication via email, Teams chat, & phone calls
- Correspond with and assist Managers and Agents.
- Research and resolve customer issues (parts suppliers, inspection companies, labs, etc.)
- Follow up on requested inspections, parts orders, oil labs, etc.
- Follow up on all document requests
- Other duties as assigned
Key to Success:
- Possess an understanding of automotive service/parts departments (preferred)
- Posses a strong set of interpersonal skills
- Exceptional customer service skills.
- High level of accuracy in data entry skills.
- Have a strong code of ethics
- Perform well under pressure
- Be task/goal oriented
- Have good organizational and time management skills
- Posses an excellent attendance record
- Basic understanding of Excel
- Strong negotiation skills
- Possess critical thinking skills and decision-making abilities.
- Be adaptable and flexible
- Be dependable
The candidate(s) offered this position will be required to submit to a background investigation.
Compensation: $18-$22/hour
Our Benefits Include:
As an industry leader, Endurance provides competitive compensation with full-time opportunities, but that’s just the beginning. Our benefits include:
- Work From Home
- Computer Equipment Provided
- Paid training
- 401(k) with company match after 90-days of employment
- Medical, Dental and Vision Insurance
- Voluntary Life Insurance
- Internet Stipend
