Check out this easy $38/hour, non-phone, work-from-home job hiring worldwide with flexible hours:
It's the Customer Success Specialist position at DNSimple.
DNSimple provides a comprehensive API and web interface for domain management automation to customers around the world.
What you'll do:
- Develop and grow relationships with all current and potential contracted customers to ensure the highest level of customer satisfaction.
- Educate customers on features and benefits of DNSimple to ensure they are achieving the greatest value from our product.
- Develop educational material for new and existing features to better explain how customers can make the best use of DNSimple.
- Identify customers that would benefit from features on higher-tier plans and set them up for success.
- Manage invoicing and contract requirements for existing and future corporate customers.
- Update and maintain customer information in CRM.
- Assist in the support queue.
- Share feedback from customers with the DNSimple team to help all of us understand their pain points and needs.
- Engage with customers to create case studies that share their positive DNSimple experience with others.
Requirements
- You have excellent English writing and comprehension. You are expected to write clear prose to communicate with customers and team members alike.
- You have experience building and maintaining customer relationships
- You have experience increasing engagement with customers
- You have proven your ability to increase revenue by getting customers on to the most appropriate plan
- You have experience managing custom invoicing and basic accounting
- You have previous experience working with a distributed development team.
- You have a general understanding of DNS
- You have the ability to work independently and maximize time management.
- You have previous experience in Customer Success or Account Management
Compensation/Benefits
- Salary range: $60,000 – $80,000 USD depending on experience
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Work From Home
- Company Meet Ups
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