Check out this easy $38/hour, non-phone, work-from-home job hiring worldwide with flexible hours:

It's the Customer Success Specialist position at DNSimple.

DNSimple provides a comprehensive API and web interface for domain management automation to customers around the world.

What you'll do:

  • Develop and grow relationships with all current and potential contracted customers to ensure the highest level of customer satisfaction.
  • Educate customers on features and benefits of DNSimple to ensure they are achieving the greatest value from our product.
  • Develop educational material for new and existing features to better explain how customers can make the best use of DNSimple.
  • Identify customers that would benefit from features on higher-tier plans and set them up for success.
  • Manage invoicing and contract requirements for existing and future corporate customers.
  • Update and maintain customer information in CRM.
  • Assist in the support queue.
  • Share feedback from customers with the DNSimple team to help all of us understand their pain points and needs.
  • Engage with customers to create case studies that share their positive DNSimple experience with others.

Requirements

  • You have excellent English writing and comprehension. You are expected to write clear prose to communicate with customers and team members alike.
  • You have experience building and maintaining customer relationships
  • You have experience increasing engagement with customers
  • You have proven your ability to increase revenue by getting customers on to the most appropriate plan
  • You have experience managing custom invoicing and basic accounting
  • You have previous experience working with a distributed development team.
  • You have a general understanding of DNS
  • You have the ability to work independently and maximize time management.
  • You have previous experience in Customer Success or Account Management

Compensation/Benefits

  • Salary range: $60,000 – $80,000 USD depending on experience
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Work From Home
  • Company Meet Ups

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