Check out these $330/day, easy, worldwide, work-from-home jobs with a laptop and home office equipment provided, as well as unlimited free books.

Look for the Customer Success Manager and Customer Support Engineer positions at CodeSignal.

CodeSignal is a technical interview and assessment solutions company.

Customer Success Manager

What you'll do:

  • Act as an expert for CodeSignal’s products and admin tools, to effectively educate customers on product capabilities
  • Manage a portfolio of CodeSignal’s fast-growing customers to drive mutual success and growth
  • Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
  • Serve as a trusted advisor to new and existing customers through demonstrable knowledge of CodeSignal products, industry expertise and business acumen
  • Solid understanding of client’s recruiting objectives, processes, challenges and metrics
  • Assist customers by identifying and addressing unique use cases or issues
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
  • Conduct effective client-facing meetings (i.e. training, Annual Business Review)

Qualifications

  • Proven experience in a customer success role (preferably with B2B or SaaS)
  • A customer-first attitude
  • Spearhead small scale projectsContent consultation
  • Implementation & roll-out consultation
  • Able to independently troubleshoot majority of client issues
  • Able to effectively identify severe issues and escalate them properly
  • A collaborative, helpful, and empathetic team player who is easily able to form a strong relationship with working level counterparts 
  • Ability to remain focused and flexible during rapid growth
  • Excellent written and verbal communication skills
  • Excited about joining a fast-paced startup

Compensation/Benefits

  • Salary range: $80,000-$86,000 USD estimated, according to Glassdoor
  • Competitive salaries based on local market
  • Medical, dental, and vision insurance
  • Team activity fund to connect with your fellow Signalites
  • Flexible vacation policy and WFH arrangement
  • Continuous learning with unlimited book reimbursement
  • Hardware is provided such as laptop, monitor, mouse, keyboard, headset, and company swag
  • A challenging and fulfilling opportunity to join a fast-growing SaaS company

Customer Support Engineer

What you'll do

  • Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
  • Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
  • Have a clear understanding of the workflows and needs of users
  • Balance and prioritize multiple tickets, conduct research, and maintain an ongoing support queue
  • Delight users through effective and efficient communication and resolutions of issues
  • Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
  • Maintain communication with users and internal stakeholders to ensure an excellent user experience

Qualifications

  • 2+ years experience in a support role (preferably with B2B or SaaS)
  • Excellent written and verbal communication skills
  • Proficiency in at least one programming language
  • Ability to remain focused and flexible despite competing priorities
  • Organizational, research, and time-management skills
  • Strong troubleshooting and problem-solving skills
  • Collaborative teamwork skills
  • Ability to adjust strategies quickly based on new information
  • Ability to effectively identify severe issues and escalate them properly
  • Excited about joining a fast-paced startup 

Compensation/Benefits

Compensation and benefits will be very similar to the ones listed above.

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