Check out these $330/day, easy, worldwide, work-from-home jobs with a laptop and home office equipment provided, as well as unlimited free books.

Look for the Customer Success Manager and Customer Support Engineer positions at CodeSignal.

CodeSignal is a technical interview and assessment solutions company.

Customer Success Manager

What you'll do:

  • Act as an expert for CodeSignal’s products and admin tools, to effectively educate customers on product capabilities
  • Manage a portfolio of CodeSignal’s fast-growing customers to drive mutual success and growth
  • Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
  • Serve as a trusted advisor to new and existing customers through demonstrable knowledge of CodeSignal products, industry expertise and business acumen
  • Solid understanding of client’s recruiting objectives, processes, challenges and metrics
  • Assist customers by identifying and addressing unique use cases or issues
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
  • Conduct effective client-facing meetings (i.e. training, Annual Business Review)

Qualifications

  • Proven experience in a customer success role (preferably with B2B or SaaS)
  • A customer-first attitude
  • Spearhead small scale projectsContent consultation
  • Implementation & roll-out consultation
  • Able to independently troubleshoot majority of client issues
  • Able to effectively identify severe issues and escalate them properly
  • A collaborative, helpful, and empathetic team player who is easily able to form a strong relationship with working level counterparts 
  • Ability to remain focused and flexible during rapid growth
  • Excellent written and verbal communication skills
  • Excited about joining a fast-paced startup

Compensation/Benefits

  • Salary range: $80,000-$86,000 USD estimated, according to Glassdoor
  • Competitive salaries based on local market
  • Medical, dental, and vision insurance
  • Team activity fund to connect with your fellow Signalites
  • Flexible vacation policy and WFH arrangement
  • Continuous learning with unlimited book reimbursement
  • Hardware is provided such as laptop, monitor, mouse, keyboard, headset, and company swag
  • A challenging and fulfilling opportunity to join a fast-growing SaaS company

Customer Support Engineer

What you'll do

  • Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
  • Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
  • Have a clear understanding of the workflows and needs of users
  • Balance and prioritize multiple tickets, conduct research, and maintain an ongoing support queue
  • Delight users through effective and efficient communication and resolutions of issues
  • Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
  • Maintain communication with users and internal stakeholders to ensure an excellent user experience

Qualifications

  • 2+ years experience in a support role (preferably with B2B or SaaS)
  • Excellent written and verbal communication skills
  • Proficiency in at least one programming language
  • Ability to remain focused and flexible despite competing priorities
  • Organizational, research, and time-management skills
  • Strong troubleshooting and problem-solving skills
  • Collaborative teamwork skills
  • Ability to adjust strategies quickly based on new information
  • Ability to effectively identify severe issues and escalate them properly
  • Excited about joining a fast-paced startup 

Compensation/Benefits

Compensation and benefits will be very similar to the ones listed above.

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Justin Bryant
Justin Bryant

I'm an entrepreneur, fitness freak, artist, car enthusiast, sports fan and self improvement addict. My goal is to help people be their best and create incredible businesses that change the world.

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