Last Updated on August 31, 2026 by Justin Bryant
Comcast is hiring a full-time remote Specialist, Tier 1 Sales Order Support Ops (Call) to help sales representatives solve difficult order-entry and customer-account problems.
The national pay range is $15.44-$36.19 per hour, with separate ranges for several states and Washington, D.C. This is not an entry-level support opening: Comcast lists 7-10 years of relevant work experience, high-volume inbound call and chat duties, and availability for shifts between 7:50 a.m. and 12:15 a.m. Eastern across all seven days.
The official Comcast careers page and Workday application were active when checked on August 31, 2026. The posting is dated August 28, 2026, and says its application window is normally 30 days, although Comcast may close it earlier or later. Requisition ID: R442686.
What Is Comcast?
Comcast is a Fortune 50 media and technology company whose businesses include Xfinity, Comcast Business, NBCUniversal, and Sky. Its products cover internet, mobile, entertainment, communications, and business technology services.
This opening supports Comcast's Sales Order Support organization. Rather than serving as a basic consumer service representative, the specialist acts as a real-time escalation resource for sales professionals working in channels such as inbound sales, retail, communities, and field sales.
Pay and Benefits
Comcast lists a national base-pay range of $15.44-$36.19 per hour. The employer says the actual offer depends on job-related factors such as experience.
The posting also lists these location-specific ranges:
- Illinois: $16.40-$31.84 per hour
- Colorado: $17.37-$33.29 per hour
- Hawaii: $20.26-$30.40 per hour
- Washington, D.C.: $22.19-$33.29 per hour
- Maryland: $18.33-$33.29 per hour
- Minnesota: $17.37-$30.40 per hour
- New York: $18.33-$36.19 per hour
- Washington: $17.37-$34.74 per hour
- New Jersey: $19.30-$34.74 per hour
- Vermont: $18.33-$28.95 per hour
- Massachusetts: $19.30-$34.74 per hour
- Virginia: $17.37-$33.29 per hour
- Maine: $17.37-$28.95 per hour
- California: $17.37-$32.17 per hour
Most Comcast non-sales positions may be eligible for a bonus. The careers page also lists medical, prescription, vision, and dental insurance for eligible employees; a 401(k) with dollar-for-dollar matching on the first 6% of pay; paid time off; eight observed holidays; flex time; tuition assistance; and employee discounts. Eligibility and plan terms apply, so applicants should confirm which benefits and bonus rules cover this specific position.
Job Highlight: Specialist, Tier 1 Sales Order Support Ops
This specialist is an internal support contact and subject-matter resource for Comcast sales professionals. The work centers on advanced sales and order-entry questions, escalated account scenarios, and problems that cannot be resolved through the ordinary process.
The employee handles a high volume of inbound calls and chats, explains products, services, policies, promotions, equipment, account status, and serviceability, and follows issues through resolution. Comcast specifically mentions its CSG and XOE order-entry systems and says experience with its ACSR/CSG residential billing system is ideal.
This is a phone-and-chat job with performance metrics, not a quiet data-entry position. It may fit an experienced Comcast, cable, telecom, billing, sales-operations, or call-center support worker who already understands complex order flows and can work independently.
Key Responsibilities
- Provide real-time advanced support to sales representatives through inbound calls and chat.
- Process orders and help agents and field sales professionals move orders through the correct workflow.
- Investigate escalated customer, account, product, service, equipment, promotion, and serviceability issues.
- Explain policies and procedures clearly to internal and external customers.
- Take ownership of issues, provide updates, and work toward accurate closure.
- Follow Comcast's established call flow while meeting transaction-volume and quality standards.
- Build productive relationships with sales professionals and other internal partners.
- Track complex issues and identify ways to reduce repeat contacts.
- Contribute to customer experience, team performance, and operational goals.
- Work nights, weekends, variable shifts, and overtime when required.
Qualifications
Comcast lists:
- A high school diploma or GED
- 7-10 years of relevant work experience
- Customer service, communication, and customer rapport skills
- The ability to work independently with little or no supervision
- The ability to meet productivity and quality scorecard requirements
- Availability for variable shifts, nights, weekends, and overtime
The employer says the ideal applicant has ACSR/CSG residential billing-system proficiency and order-entry experience. The listing does not call those systems an absolute requirement, but the advanced escalation scope and 7-10-year experience line make this a poor fit for someone new to customer support or order processing.
No college degree is listed. That does not make the role entry-level; the experience requirement remains the main qualification gate.
Resume Keywords
Use these terms only when they accurately describe your experience:
- Sales order support
- Order entry
- Order processing
- Call center operations
- Inbound call support
- Chat support
- Escalation management
- Customer account resolution
- Billing systems
- CSG
- XOE
- ACSR
- Sales-channel support
- Serviceability
- Customer rapport
- Root-cause analysis
- Issue ownership
- Quality metrics
- Productivity scorecards
- Cross-functional collaboration
Strong examples could show order volume, first-contact resolution, quality scores, repeat-contact reduction, billing accuracy, escalation turnaround time, or the number of sales representatives supported.
Location and Schedule
Comcast labels the job Remote, US. The posting does not provide a list of eligible or excluded states, so applicants should confirm that Comcast can employ them in their state before relying on the nationwide label.
The role is full-time, but the exact assigned shift is not stated. Applicants must be available for a variety of shifts between 7:50 a.m. and 12:15 a.m. Eastern, Sunday through Saturday, including nights, weekends, variable schedules, and overtime when necessary.
For the virtual setup, Comcast requires at least 100 Mbps internet service that can be hard-wired into company-provided equipment. The employee also needs a quiet, private work area, a steady work surface, a comfortable chair, and adequate lighting.
Closing Notes
This opening may fit a highly experienced call-center, cable, telecom, billing, or sales-order specialist who can handle escalations and support agents through complicated order problems.
The strongest advantages are Comcast's recognizable brand, fully remote designation, high-school-level education requirement, transparent pay ranges, company-provided equipment, and listed benefits. The biggest catches are the 7-10 years of relevant experience, high-volume call and chat work, performance scorecards, and availability window covering early mornings through after midnight Eastern.
The application window is normally 30 days from the August 28 posting date, but Comcast says it may close sooner or remain open longer depending on applicant volume. Requisition ID: R442686. Last checked: August 31, 2026.
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