Technical Customer Success Manager at Chameleon

What you'll do:

Drive new customer onboarding, which includes: leading kick-off calls, sharing best practices, joining implementation check-ins, co-building sessions, etc.
Be the customer’s strategic partner throughout the whole customer journey, driving product adoption and identifying risks or opportunities
Run regular customer expert sessions with our top customers to jointly identify how they can better leverage Chameleon to drive value.
Contribute to a customer-centric culture by championing customer needs and influencing product priorities within our team.
Engage customers experiencing difficulty in a friendly and comforting manner
Partner with the Sales team both during the sales process and throughout the whole customer journey to help identify opportunities and risks.
Directly address customer questions and identify opportunities to improve our product education resources
Proactively investigate, resolve, and act as a point of escalation for any technical issues customers come across.

2+ years working as a Customer Success Manager, Support Engineer, Technical Account Manager, or similar role.
1+ years working at a SaaS startup (<50 employees)
Basic understanding of HTML, CSS, JS; web technologies (e.g. iframes, shadow DOMs, SPAs, etc.); APIs; and browser console debugging tools.
Empathy with customer goals, frustrations, and circumstances; a desire to help others.
Eye for design and interest in how software UX can be improved.
Passion for digital products and interest in becoming an expert in the field of product-led growth, user onboarding, and self-serve success.
High emotional intelligence and ability to communicate effectively with people from different backgrounds and levels of experience.
You have a fully functioning workstation and a quiet place to work (and take calls) with a high-speed internet connection
You are located in the Americas or Europe Despite your willingness to work these hours if you are located in a different timezone, we cannot consider you at this time
Fluency (written and verbal) in English

Competitive salary and early-stage equity. Range US $50-85k (offer will be based on your experience and geography)
High quality standards, regular feedback, and opportunities to help you grow quickly
Flexible work hours and unlimited vacations
New Macbook and budget for home office equipment
Allowance for books and other personal learning resources
Allowance for mindfulness/meditation app subscription
Work with some of the best product people in the world as customers
Fully-paid international team retreats

$6800/MONTH INTERNATIONAL WORK-FROM-HOME JOB WITH FLEXIBLE HOURS & A NEW FREE LAPTOP (https://youtu.be/lvmsUvbfesQ)

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