Check out this $300/day work-from-home job with no experience or degree required.

It's the Customer Experience Specialist position at Calm, a software company that produces meditation products.

Here are the job details:

Links:

What You'll Do:

  • Ensure each user’s support experience is of the highest possible quality through providing personalized, efficient, and empathetic replies 
  • Confidently answer escalated customer inquiries or route them to the agent best equipped to respond
  • Be an expert of Calm's operating platforms, features, and available documentation
  • Identify patterns in bug reports and feature requests and escalate appropriately
  • Own the tickets and tasks assigned to you, and thoughtfully prioritize them based on the evolving needs of the team
  • Write internal and external knowledge base articles as well as canned responses to common inquiries both proactively and as assigned
  • Assist with support agent on-boarding, training, and quality assurance
  • Suggest guidelines and offer new best practice ideas for the support team

Qualifications:

  • Has exceptional written and verbal communication skills with a solutions oriented approach
  • Is able to turn a negative into a positive through effort and consideration
  • Works autonomously and takes responsibility for completing assigned work 
  • Volunteers for tasks rather than waiting for them to be assigned 
  • Cares about not just making sure the work is done, but that it’s done well; always seeking ways to do things better through asking for advice and feedback
  • Willing to work on-call one weekend per month in order to assist our weekend agents and to respond to production issues

Preferred:

  • Experience supporting a subscription-based service with in-app purchases
  • 1-year working with Zendesk or a similar ticketing platform
  • Other helpful tech: JIRA, Confluence, Asana, Stripe, Braintree and basic SQL queries a plus

Benefits/Compensation:

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