Amazon is hiring for an easy work-from-home jobs paying $19+/hour with no degree and very little experience needed!
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Remote Call Center Agent at Amazon
DESCRIPTION
In Selling Partner Support, we help third party Sellers sell their products through our Amazon marketplace platform. We interact with Sellers from across the world via phone and email in a contact center environment where we answer their questions and resolve their issues regarding Amazon’s technology platforms, business policies, and operational processes. Our Associates serve as the first contact point between Sellers and Amazon, and we seek to always respond with complete, accurate and customer-friendly responses.
We are Customer Obsessed and strive for the perfect customer interaction every time. Our Associates must regularly multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to delivering outstanding customer service, a strong record of customer focus, and a keen interest in process improvement.
Key job responsibilities
- Act as a Brand Ambassador for Shopbop, providing world-class service to all Customers
- • Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media
- • Provide Customers with critical service and product information, ensuring customer satisfaction
- • Demonstrate sound understanding and comprehensive knowledge of the Shopbop’s full range of products and services
- • Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the Service Level Agreement
- • Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices
- • Utilize a variety of software programs to resolve customer inquiries
- • Work with external shipping contractors to assist customers with both domestic and international issues
Basic Qualifications:
• 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality (preferred)
• Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity
• Be confident to make decisions with late returns, faulty goods and compensations if necessary
• Proficiency in basic math with ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders
• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
• This is a Virtual Role and requires a home work area that is free from background noise where you can connect to the internet and work on your deliverables
• Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
• The ability to meet the Shopbop and Amazon Customer Contact Center Work from Home Guidelines and expectations which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port – Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi)
• Highly proficient with desktop applications such as MS Office and Internet browsers; Comfortable working with computers and smartphones. Ability to quickly learn how to use new websites and apps
• High school diploma or equivalent.
Preferred Qualifications:
- Fluency in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish
Amazon Interview Questions:
- What’s one thing that you’re good with?
- Tell me about a time when you didn't deliver something on time
- Do you have any previous experience with customer support?
- What would you do in this scenario?
- How would you handle an angry customer?
Aptitude test, verbal test, vocabulary, etc. could also be part of the interview.
Benefits:
- Overtime pay at 1.5x base rate
- Employee Discount
- Resources for Living Program
- A supportive team of leaders and peers
- Gain customer service experience and build your resume
- Time Off Options
- 401k
“The base pay for this position ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market.”
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