Sora Union is a professional services company specializing in design, localization, engineering, staffing and QA projects for businesses, organizations, and governments. The Sora Union team is globally-distributed and made up of diverse and talented professionals impacted by or at-risk of displacement due to conflict or climate change.

Customer Success for Sora Union

We’re looking for someone who loves both design leadership and hands-on design work, and is excited to contribute to the culture and philosophy of an early-stage distributed company.

We’re only able to accomplish all of this with the right combination of processes and people. And that’s where you come in.

As a Customer Success for Sora Union, you will have the rare opportunity to influence the business development strategy of our early-stage go-to-market team.

You'll be responsible for the customer journey, primarily starting with onboarding and project kick-off. You will be a strategic partner during client engagement to ensure value and understand the client's needs as well as being the “Voice of Client” internally at Sora Union. You’ll be a brand ambassador for Sora Union with clients and with teammates alike. You will have many opportunities for cross-functional collaboration with partners across verticals and in Business Operations and support functions as we build out a sales team. We’re looking for a true generalist, that is passionate about client success and can wear multiple hats in these early days of delivering excellence.   

You’ll be responsible for: 

  • Taking ownership of client engagement and supporting daily communication through email, chat, and zoom meetings for your book of business.
  • Identifying growth opportunities through strategic partnerships and encouraging cross-sales and up-sales.
  • Following up with prospects to ensure conversion of sales through SOW creation and project planning with cross-departments.
  • Being a liaison between the client and Sora Union to provide feedback to the internal teams and make sure they are aligned with the client's vision.
  • Keeping track of the project's development alongside the Project Manager and proactively update the client through Executive Reports and a proposed cadence of touchpoints.

Ideally, you’ll have: 

  • 2-5 years of sales experience with a preference for professional services and products.
  • Experience working with decentralized teams and in a remote a-sync environment.
  • Proven record of growing and developing client relationships.
  • Excellent conflict resolution skills.
  • Excellent attention to detail.

The Customer Success role is a full-time, initially 6-month contract position, and we intend to convert it to a full-time employment relationship. This role is a distributed position and can be based in any location.

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