Last Updated on August 30, 2026 by Justin Bryant
Trilogy Federal is hiring a Part-Time Temporary Customer Support Specialist to help run customer-satisfaction surveys connected to U.S. veterans' burial and memorial benefits.
The job pays $20 per hour for a four-hour weekday shift, or approximately 20 hours per week. Applicants must be fluent in written and spoken English and Spanish, have at least four years of professional office-based experience, and live in the Washington, D.C., metro area because the otherwise remote role requires onsite training.
The temporary project is expected to run from approximately September 21, 2026, through April 2027, although the dates may shift. The official Lever listing and application were active when checked on August 30, 2026. Lever job ID: 8d11111f-ee73-4f6f-8fe1-658164aa3a6b.
What Is Trilogy Federal?
Trilogy Federal is a federal consulting firm that supports government agencies with program management, information technology, financial management, and related services.
For this project, Trilogy will administer four customer-satisfaction surveys for the National Cemetery Administration. Survey responses help the agency evaluate how well it provides burial and memorial benefits and identify areas where policy, planning, or operations may need improvement.
The Customer Support Specialist responds to next-of-kin questions about the surveys and helps encourage completed responses. The subject matter may be sensitive, so warmth, accuracy, and respect are central to the work.
Pay and Benefits
Trilogy Federal lists pay of $20 per hour. A four-hour shift on five weekdays would equal approximately $400 per week before taxes, assuming all scheduled hours are worked.
The listing mentions medical, dental, and vision insurance, a 401(k) match, paid holidays, paid time off, and tuition reimbursement. However, the opening is labeled temporary/contract and part-time, and the posting does not say whether this exact worker receives every general benefit listed.
Applicants should confirm employment classification, benefit eligibility, paid-training status, equipment, paid holidays, time off, and whether hours remain fixed throughout the project.
Job Highlight: Bilingual Customer Support Specialist
This role supports people who received surveys after using National Cemetery Administration services. The specialist answers questions by phone and email, explains survey-related information using provided training materials, troubleshoots problems, and determines when a question must be escalated.
The role also requires documentation and compliance with company policies and government rules. It may fit someone with customer service, call-center, administrative-assistance, or office-support experience who can communicate sensitively with veterans' families in both English and Spanish.
Training will be provided, but the employer still requires four years of professional office-based work. This is not a no-experience opening.
Key Responsibilities
- Answer phone calls and emails from next of kin about National Cemetery Administration surveys.
- Provide customer support on behalf of Trilogy Federal.
- Use training materials to answer survey-related questions accurately.
- Troubleshoot problems and work toward timely resolution.
- Escalate calls or questions that cannot be resolved directly.
- Encourage strong survey response rates while treating respondents respectfully.
- Maintain required records and documentation.
- Follow company policies and government regulations.
- Handle sensitive conversations with warmth and professionalism.
- Perform related duties assigned by management.
Qualifications
Trilogy Federal requires:
- Fluency in written and spoken English and Spanish
- A high school diploma or equivalent
- At least four years of professional office-based work
- Availability for one four-hour weekday shift for approximately 6.5 months
- Residence in the Washington, D.C., metro area
- Ability to attend onsite training
- Excellent verbal and written communication
- Ability to pass a National Agency Check and Inquiries background check
- U.S. work authorization without current or future employment-based visa sponsorship
Experience working with the Department of Veterans Affairs is strongly preferred. The posting does not list a college-degree requirement beyond the high school diploma or equivalent.
The application asks candidates to confirm English-Spanish fluency, shift availability, work authorization, background-check eligibility, education, certifications, state of residence, and desired hourly rate.
Resume Keywords
Use these terms only when they accurately match your experience:
- Bilingual English and Spanish
- Customer support
- Call center support
- Email support
- Administrative assistance
- Veterans services
- Next-of-kin communication
- Survey support
- Customer satisfaction
- Issue troubleshooting
- Call escalation
- Sensitive communication
- Documentation
- Government regulations
- Federal contractor
- National Cemetery Administration
- Department of Veterans Affairs
- Professional office experience
- Phone support
- Written communication
Useful examples might include contact volume, customer-satisfaction scores, bilingual cases handled, documentation accuracy, response time, escalations resolved, or experience supporting government or healthcare programs. Do not include private customer or family information.
Location and Schedule
The job is described as remote, but only candidates in the Washington, D.C., metro area will be considered because training is onsite. Applicants should not treat this as a nationwide remote opening.
The available schedules are:
- Monday through Friday, 9:00 a.m. to 1:00 p.m. Eastern
- Monday through Friday, 1:00 p.m. to 5:00 p.m. Eastern
The application asks whether the candidate can work one of those shifts from approximately September 21, 2026, through April 2027. The exact start and end dates may change.
This is not a non-phone job. Answering calls from next of kin is one of the main duties, alongside email support.
Closing Notes
This opening may fit a bilingual D.C.-area customer service or administrative professional who wants a predictable four-hour weekday shift and is comfortable supporting veterans' families in sensitive circumstances.
The biggest advantages are the $20 hourly rate, 20-hour weekday schedule, provided training, and mission-connected work. The biggest catches are the English-Spanish requirement, four years of office experience, D.C.-metro restriction, onsite training, background check, temporary end date, and phone-based duties.
Applicants should confirm which benefits apply to this exact part-time temporary role and whether training time is paid before accepting an offer.
Lever job ID: 8d11111f-ee73-4f6f-8fe1-658164aa3a6b. Last checked: August 30, 2026.
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