Last Updated on July 3, 2026 by Justin Bryant
Mitratech is hiring a remote Product Support Specialist in the United States.
This is a 100% remote position.
The expected pay is $45,000 to $55,000 per year.
The role is eligible for an annual bonus and includes a competitive benefits package.
What is Mitratech?
Mitratech develops software that helps organizations manage legal, risk, compliance, and human resources operations. The company has been serving businesses for more than 35 years and now supports more than 20,000 client companies across over 160 countries, including 30% of the Fortune 500.
Mitratech emphasizes a remote-first, collaborative culture with opportunities for learning, career growth, and professional development.
Pay and Benefits
Compensation:
- $45,000 to $55,000 per year
- Annual bonus eligibility
Benefits include:
- Health, dental, and vision insurance
- 401(k) with employer match
- Open PTO
- 11 paid holidays
- 4 paid Global Wellness Days each year
- Short-term and long-term disability insurance
- Group life insurance
- Paid parental leave
- Pet insurance
- FSA and HSA options
- Employee Assistance Program
Perks include:
- Fully remote work
- Career advancement opportunities
- Professional development
- Employee recognition programs
- LinkedIn Learning access
Job Highlight: Product Support Specialist
Mitratech is seeking a Product Support Specialist to serve as the first point of contact for customers through phone, email, chat, and its web-based support portal. The role focuses on troubleshooting issues, providing solutions, documenting customer interactions, and delivering a high level of customer satisfaction.
Key Responsibilities
- Respond to customer support requests through phone, chat, email, and the support portal.
- Research, troubleshoot, and resolve product issues within service-level goals.
- Identify workarounds when necessary and communicate solutions clearly.
- Respond to issues submitted through the self-service portal.
- Maintain accurate records of customer interactions.
- Prioritize cases based on severity and service level agreements.
- Help achieve monthly customer satisfaction goals.
Qualifications
- 6 months to 1 year of customer service experience.
- Strong problem-solving and listening skills.
- Dependable and professional attitude.
- Self-motivated with a positive mindset.
- Fluent written and spoken English.
- Experience using case management platforms such as Salesforce, Jira, or Zendesk.
- Familiarity with Windows operating systems and Microsoft Office.
Other Remote Opportunities at Mitratech
Mitratech is hiring for a variety of additional remote positions across multiple departments, including:
- Customer Success
- Account Management
- AI Engineering
- Software Engineering
- Product Management
- Marketing
- Finance and Accounting
- Human Resources
- Sales
- Business Systems
- Product Design
- Professional Services
Remote opportunities are currently available in the United States, Canada, Mexico, Germany, India, Australia, and the United Kingdom, depending on the position.
Closing Notes
This position can be performed anywhere within the United States. If the application link is no longer active, the role may have already been filled. Mitratech regularly posts new remote openings across several departments, so it may be worth checking for future opportunities if this position is no longer available.
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