WordPress Support Specialist at Incsub

RESPONSIBILITIES

The role will involve:

• Providing support by email to our Edublogs and CampusPress customers.
• Assisting with and solving all manner of WordPress questions, with style!
• Contributing to testing and QA with updates to WordPress core, plugins, and themes.
• Coordinating with developers over bugs, features and cool new stuff.
• Being an active part of the Incsub team.

Reach for the skies, we have a heap of many challenges and opportunities for those who aspire to do more!

QUALIFICATIONS

Requirements:

• Have a really good familiarity with WordPress, might even be able to code (PHP/MySQL and/or HTML/CSS) a bit, or a lot, even better
• Experience in WordPress Multisite Networks
• Amazingly great communication skills
• Impressive response times, typing speed (it matters)
• Interpersonal skills, including the power to swiftly build rapport with both current and potential customers
• Are a great team player, keen on working in an expanding, motivated, distributed support team
• Enjoy collaborating with others, and don’t back down from a challenge
• Love people and love yourself!

We like all staff to be working 40 hours a week, but if you did want to work more hours, that's also cool with us.

SKILL-SET

WordPress, Multisite Networks, Customer Support, Education Industry Knowledge, English language, Communication, PHP, MySQL, HTML, CSS

JOB BENEFITS

• Growth-oriented culture.
• Excellent compensation with competitive benefits and rejuvenation time-off.
• Flexible work environment.
• Training, tools and support will be provided to help you to perform your job.
• Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
• 28 days of paid leave per annum (up to 35 days).
• Opportunities for paid travel to attend WordCamps and other industry conferences.
• Long service leaves (3 months off paid) after you’ve been with us for 10 years.
• Annual bonus based on company growth targets
• Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
• General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.

Member Support Unicorn at Interaction Design Foundation

What you will be doing

In this role, you thrive when working independently and flexing your keen eye for detail. You’re an expert communicator, and you pride yourself on balancing classic member support with a technical twist. 

You will help us achieve our vision to become the best and most recognized design school on the planet. We’re not just saying that. We mean it very seriously, and we’ve come a long way on that road. 

Ahead of you is a highly rewarding and enriching journey on which you will make an impact as you:

• Act as an ambassador of our brand and maintain our excellent reputation. It’s a big responsibility but also a very rewarding one!
• Serve as a troubleshooting and technical advocate within our team, communicating closely with our devs to ensure any technical issues on our platform are smoothed out in record time. 
• Correspond daily with our users across multiple channels, building out our FAQ/self-help repository, reporting bugs or inconsistencies, and being a champion for the experience members have on the site. 
• Collaborate asynchronously and effectively with other teams. You’re okay with working independently, getting your part of the job done, even as some of your amazing teammates are sleeping on the other side of the world. 
• Work with the marketing and editorial teams to improve our product offerings and the user experience of the platform.  
• Proactively test and explore ways to improve our platform, communicating and documenting your learnings to contribute to our company goals.
• Meticulously update our internal knowledge base through precise documentation, filling in any gaps you find along the way. 

Our community is at the heart of what we do, and we put a colossal effort into serving them as best we can. That’s why we’re looking for a talented and hard-working Member Support Unicorn who has an eye for detail, an empathic nature to help people, and a natural drive for perfection.

Alongside providing support to our community, if you’re hungry to develop yourself professionally, you’ll find huge potential to enjoy growing in other areas. In fact, you can see this role symbolized nicely in our logo: We revolve around growth and setting knowledge free—and need the right person to help our members find growth and enlightenment even more easily!      

Overall, if you’re ready to help our community and, in turn, change the future of education, then congratulations—you’ve come to the right place!

What we can offer

• A full-time, fully remote position with the world’s biggest online design school.
• Regular video-based contact with your colleagues, and you will get to meet them in amazing locations on team trips 1–2 times a year.
• The chance to impact the lives of tens of thousands of designers around the world and put smiles on their faces as you ease their learning journeys.
• The opportunity to supercharge your collaboration skills and communication working across departments and geographies to deliver outstanding results.
• Our focus is on creating a dynamic, positive, and supportive work environment where our team members can grow and thrive.
• Opportunity to work independently with a flexible schedule as long as deadlines are hit. Our company culture cultivates a feeling of camaraderie and a sense of belonging and direction. 
• A company culture of learning and excellence—coupled with care and respect. Your colleagues will support and help you learn, just like you’ll help them!
• A competitive salary – we pay competitive salaries based on your location and local economy.
• A home office allowance and a laptop to optimize your workspace.
• 5 weeks (25 days) of paid vacation per year to do whatever makes you happy, rested and fulfilled.

About you

• You have at least 2 years of experience in providing email-based support or a similar client-facing experience.
• You enjoy working independently, and you ask the right questions allowing you to operate asynchronously. Working alone fills your cup as much as working with others. 
• You are a confident communicator who does not hesitate to ask questions, investigate, and share your findings with the team.
• You have solid presentation and communication skills. In particular, you can explain complex analytical/technical concepts in a comprehensible way to non-specialists and experts in other areas.
• You consider yourself a detective: you're naturally curious and love to proactively dive into workflows and data, to come up with insights or points of difference that no one has thought of yet.
• You are an enthusiastic problem solver, and approach your tasks in an analytical, structured and solution-oriented way.
• You are self-motivated & self-reliant with strong planning skills and deliver on your tasks within deadlines.

Bonus Points

You get bonus points if you…

• have experience with working remotely.
• have experience in QA testing.
• you are passionate about the customer’s experience.

Sales Chat Specialist at Site123

Must:

Experience and understanding of the website building field. Proven Experience of sales / customer service in general and via live chat. Excellent communication, analytical, listening and organizational skills. Excellent customer service skills and great enthusiasm for helping customers. Excellent time management skills, attention to detail and the ability to multi task. Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc. Competent in MS office and web browser environments. English level – Fluent/Native. Availability to work during standard working hours and days in the U.S. A team player with excellent communication skills.

Advantages:

Additional languages. Knowledge of HTML and CSS. Experience with other website builder platforms.

Responsibilities

Provide a positive customer experience for our customers. Provide prices and increase sales through chat (and also e-mail). Build customer relationships as part of the sales process.