Here are some work from home jobs you can get as a beginner right now:
Customer Solutions Specialist at Aweber
We're currently hiring for remote team members in the following states: DC, DE, GA, MA, MD, NJ, NY, OH, PA, SC, UT, and VA. #BI-Remote
We are looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner that make up our community of amazing AWeber customers. By helping people understand how AWeber’s features can meet each of their unique needs, you will positively impact the lives of both seasoned marketers, and those folks just beginning their marketing journey.
As our Customer Solutions Specialist, you'll be responsible for working variable days including some weekend days (you'll receive your schedule at least a month in advance) on the Second Shift (1PM-10PM EST).
You will offer support over multiple channels, including livechat, email, phone, and social media platforms. Through troubleshooting, providing product education, and relaying marketing best practices you’ll be partnering with our customers so that they can successfully grow their businesses. Additionally, you’ll find yourself working on special projects and collaborating with fellow team members across the company with the ultimate goal of improving the customer experience.
To thrive as a CS specialist you will take initiative and partner with our customers by proactively educating on best practices, bubbling up suggestions for new product features, and advocating for process enhancements in the CS department. Any knowledge of marketing technologies such as social media, landing pages, or email platforms will really make you stand out! You are also a leader who inspires others by your passion and investment in our customer’s success.
Our customers are the foundation and lifeblood of our business. They are the reason we get up each day – to create awesome products and provide stellar customer service.
If you are interested in:
- Being part of an award winning team,
- Positively impacting others,
- Helping small businesses grow, and
- Making the world a better place
Then apply now to experience our culture and benefits which make us a Best in Class employer!
AWeber Benefits:
- 100% Remote – we're not going back to the office and here's why.
- Strong culture that supports flexibility, entrepreneurialism, and collaboration. Think we should be doing something different? Share your feedback! We’re looking for you to add your AWesomeness to our culture.
- We have some other pretty cool benefits to make your life easier:
- 100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available).
- 4-7 weeks of paid time off and holidays (based on tenure).
- 4 week paid sabbatical (based on tenure).
- 401K retirement plan with 4% company match.
- Company Profit Share.
- Home office equipment and internet stipend.
- Tuition reimbursement, conferences, and learning opportunities.
- Gym Memberships Reimbursement.
- Company Paid Short Term Disability Insurance.
- Company Paid Life Insurance.
- Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).
Customer Support Rep at LeadSimple
A day in the life of…
- Track and Surface Customer Requests and Feedback – Tracks customer requests and effectively communicates the details to the engineering team to complete the request.
- Evaluate Client Tickets and Delegate to Applicable Team – Demonstrates clear knowledge of what LeadSimple can and can’t do. Takes client requests, creates tickets, evaluates, then passes to the appropriate internal department.
- Maintains a High Degree of Customer Satisfaction – Measured by promoter scores, response time, and ticket ratings
- Provide Consolidated Client Feedback – Recommend service and product enhancement to improve the sales potential and customer satisfaction. Minimum of 3-5 actionable insights and changes per quarter gleaned from client interaction.
- Maintains Educational Resources – Continuously update educational resources including training documentation, training courses, & videos.
- Facilitate Video/Phone Calls with Clients – Able to facilitate video/phone calls with clients at any time during working hours.
- Participate in Weekly Team Meetings – Participate in and provide value to the team meetings every week.
- Maintain Metrics – Meet or exceed CSAT score, response time, & ticket rating goals set on a quarterly basis.
- Develop Skills Necessary to Manage Future Client Implementation Projects – Seeks out information and knowledge for future plans to effectively manage capacity to handle a pipeline of 8-10 proposals per month.
- Build Custom Solutions – Consult with customers and build custom solutions based on their needs.
Expectations for your first 90 days:
- Confidence in handling customer issues independently by 90 days. The expectation is that 75% of tickets can be handled autonomously.
- CSR will respond to customer inquiries and own the outcome. No one will know everything, but the CSR needs to be able to handle the majority of customer issues autonomously.
- Equal contributor of workload responsibilities. Reps must handle an equal amount of work dispersed amongst the team. As an example, if we have 4 reps and a manager, you would be expected to work 25% of the ticket load for the week.
- We are a small team, and in order for our team to run efficiently everyone needs to pull their share of the workload. The expectation is that the CSR will handle an equal amount of work as the other CSR members, excluding managers. We expect each team member to update or write at least one help article per month.
- Customer Obsession – Maintain high CSAT Score of 94.0%
- Our core value of customer obsession is paramount at LeadSimple. We expect a CSAT score of 94%
Perks:
- Monthly Friday Free Day – You read that RIGHT! One Friday every month we ‘CLOSE SHOP’ and enjoy a three day weekend! Who doesn’t like 12 days extra off work!
- Company Holidays
- Paid Time Off (in addition to the above)
- Monthly Healthcare Allowance
- Yearly Vacation Allowance
- Fun and outcome driven work environment with a smart, hard working team
- Location independence
- Mission driven company and values-based culture
Please only apply if you:
- Embrace learning new technology
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- [0+ Experience in…]
- Have B2B SaaS experience (preferred)
Location Requirements
- Due to our core business hours, applicants must be located between -8 GMT to +2 GMT (Americas, Africa, and Western Europe)
- **NOTE: We are not accepting applications in California, Colorado, or New York at this time.
Lead Generation Specialist at LeadSimple
A day in the life of…
- Data Accuracy & Structuring: Proficiency in conducting thorough research, verifying the accuracy of gathered data to maintain an 85% accuracy rate, ensuring a reliable and high-quality database for LeadSimple. Strong attention to detail in collecting, organizing, and structuring lead data for BDRs using CVS files, while also documenting best practices and enhancing efficiency based on feedback.
- CRM Utilization & Efficiency: Expertise in effectively using LeadSimple to organize and structure lead data efficiently, ensuring it is readily available for use by Business Development Representatives.
- Strategic Cross-Platform Analysis & Industry Trends Monitoring: Conducting strategic research and analysis across multiple platforms such as real estate listings (Zillow, Realtor.com), Sales Navigator, BuiltWith Lists, NARPM, LeadIQ and others to generate high-quality leads. Continuously staying up to date on industry trends, market dynamics and property management softwares to refine lead generation strategies.
- Collaboration & Seamless Handoff: Ability to collaborate effectively with the BDRs, providing leads aligned with their specific requirements and ensuring a smooth handoff process.
Expectations for your first 90 days:
30 day goals:
- Outcome: Become proficient in utilizing lead generation tools such as Sales Navigator, BuiltWith Lists, and navigating LeadSimple’s CRM system.
- Successfully conduct initial research on 250 target property management companies, and get them imported into LeadSimple.
- Analyze the effectiveness of the current lead generation approach, and propose adjustments or improvements to enhance the quality and relevance of the lead list.
- Document all research methodologies, sources, and insights. Compile a document outlining the gathered data and proposed new strategies for lead generation.
60 day goals:
- Outcome: Maintain 80% accuracy while expanding the Outbound Pipeline, ensuring data quality and relevance for 600 new property management companies, ensuring these leads meet defined quality standards and criteria.
- Build on segmented and targeted lead lists specific to different software users (e.g., Buildium, AppFolio, etc.), with a focus on Small and Medium-sized Businesses within the North American market.
- Test and refine lead generation techniques based on initial feedback and performance data. Adapt our strategies to ensure efficiency and improved lead conversion.
90 day goals:
- Outcome: Expand the Outbound pipeline to include lead information for 1200 property management companies while maintaining a 85% accuracy rate, providing a robust repository for targeted outreach efforts.
- Import a minimum of 300 high-quality leads weekly to the BDR team, ensuring comprehensive and precise information, aiding the team's effectiveness
- Collaborate weekly with the BDR team to ensure the data you collected is maintaining a minimum of 85% accuracy .
Perks:
- Monthly Friday Free Day – You read that RIGHT! One Friday every month we ‘CLOSE SHOP’ and enjoy a three day weekend! Who doesn’t like 12 days extra off work!
- Company Holidays
- Paid Time Off (in addition to the above)
- Monthly Healthcare Allowance
- Yearly Vacation Allowance
- Fun and outcome driven work environment with a smart, hard working team
- Location independence
- Mission driven company and values-based culture
Please only apply if you:
- Embrace learning new technology
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- [0+ Experience in…]
- Have B2B SaaS experience (preferred)