Work from home sending emails and chat messages online!
Customer Support Agent (3pm-11pm MST) at Sticker Mule
Job description
You'll be responsible for providing Sticker Mule customers with world-class customer support. We deliver fast, reliable, and efficient service. We only offer support via email and social media, so you must have outstanding writing skills. You'll respond to customer inquiries in a clear, concise, and comprehensive manner.
Responsibilities
1. Respond to customers via email using a conversational and helpful tone.
2. Propose edits and additions to FAQs and internal knowledge base.
3. Suggest opportunities for our product team to make our customers happy.
4. Offer ideas to improve the quality and efficiency of our customer service operation.
Requirements
1. 1+ years experience in a Customer Support role
2. Exceptional writing skills
3. Experience working remotely
Hours
3pm-11pm MST
Monday – Friday
Pay & benefits
1. $23.54/hr
2. 401k plan with 4% employer match
3. Health & dental insurance
4. 4 weeks paid vacation
5. $500 signing bonus
6. Work from home
Creator Support Agent at Podia
We're hiring for a Tuesday – Saturday schedule in GMT or GMT +1 time zones.
At Podia, we’re building the most creator-friendly platform on the planet to help people build websites, manage email marketing, sell courses and digital products, host communities, and more.
The Creator Support team plays a key part in our creator-friendly reputation by helping creators succeed in launching and growing their businesses. In fact, our support is a top reason creators cite for using Podia. We’re looking for a super-friendly and tech-savvy person to join us! 🙌
Here’s what you’ll do:
- Develop a solid foundation in our products and best practices for using Podia in order to be experts for our creators ✨
- Respond courteously, effectively, and quickly via chat and email to creators’ questions, meeting or exceeding our team’s Service Level Agreements and CSAT goals 🚀
- Troubleshoot and log bug reports with our developers, keeping creators updated along the way 🔍
- Provide feedback to Support Leadership on opportunities to improve the efficiency and quality of support we provide 💡
Requirements
We’re looking for someone with:
- Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
- Ability to meet people where they are: you can take screenshots and record videos for creators like a boss 💪
- Time management and organizational skills to successfully balance multiple priorities ✅
- Problem-solving skills and technical troubleshooting chops 😎
- Support experience. You know what it takes to make customers happier than they were before they met you 😊
It’d be REALLY great if you also:
- Have created and / or sold an online course, digital download, or community before 🤑
- Have experience with help desk software and tools like Linear, Zoom, Basecamp, and Slack 💬
- Have experience working remotely and access to a stable internet connection 🗺️
- Have worked with digital creators before 🖥️
Benefits
Here’s what you’ll get if you join us:
- Extreme autonomy. No micro-managing here. You’ll be given high-level direction and the skills to set you up for success 📚
- That said, the rest of the team is always ready to lend a hand—or even an ear if you just need to bounce around some ideas 🧠
- Competitive compensation and equity in a rapidly-growing company. We want to hire the best people, and we’re ready to pay for them. We use a standardized salary scale set at the 90th percentile of US salaries for each role—regardless of where you are in the world 💰
- 401(k) match, health insurance, and other medical benefits (US-based employees), or a quarterly stipend that can be spent on health-related expenses (non-US-based employees) 💊
- Work from anywhere with a stable internet connection 🌎
- You’ll be working with a diverse team from a range of countries and backgrounds. We work hard to make Podia an inclusive workplace for everyone 🌈
- We have a rapidly growing base of passionate customers. Your work will be seen and appreciated by many people ❤️
- Great benefits which include three weeks paid vacation (plus another week during the December holidays), sabbaticals every three years, professional development credit, paid family leave, a new laptop, and more 😊
- (Paid for) annual retreats to spend time with the team and have fun together ✈️
- The chance to connect with some of the best creators in the biz 🏆
- We’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. If this sounds like something you’re interested in, let’s talk!